Peter Fisk

“Gamechangers” are individuals, companies, innovations, or events that significantly alter the status quo in their respective fields. They often introduce new ideas, technologies, or practices that disrupt existing norms and pave the way for new opportunities, improved efficiencies, or entirely new markets.

Almost 10 years ago I wrote the book “Gamechangers” which won awards and was translated into over 30 languages. It featured disruptive companies like Airbnb, shaking up the world of hospitality, cryptocurrencies, harnessing the power of network technologies, and even Elon Musk, with a mindset for disrupting any industry.

• Be the Gamechanger … 10 ways to change your game, from strategic purpose to target audiences, unusual products to unexpected services, customer experiences to new business models
• 100 Leaders … profiles of game changing leaders, from Anne Wojcicki to Bernard Arnault, Cristina Junqueira to Ben Francis, Zhang Ruimin to Zhang Yimin, and many more.
• 250 Companies … case studies of gamechanging companies, from 1Atelier to 77 Diamonds to A Boring Life, Aerofarms to Alibaba, Babylon to Boom Supersonic and many more.
• Gamechangers Latin America … from Camposol to Cariuma, NotCo to Nubank … Learning from brands thriving in adverse and volatile markets
• Gamechangers Turkey … from Appsilon diamonds created in the lab, to Biolive plastics made from olive stones … Oleatex’s plant-based vegan leather, and WeWalk’s smart canes.

So who are the Gamechangers of 2025?

I’m looking for companies who are disrupting markets, challenging the conventions, shaping the new behaviours, and succeeding. They might do this by reimagining products and services, channels and pricing, business models or ecosystems.

Take the purest spring water, for example, and think how you can make it more engaging to young people. Liquid Death has become a cult brand, and highly profitable business. Or consider Athletic Brewing, a great tasting beer, perfect after a workout. And with zero alcohol.

Here’s my shortlist:

• Abridge: Using AI to transcribe doctor-patient interactions and generate medical notes, improving healthcare documentation and patient care.
• Adyen has transformed the payment industry by providing a single platform for businesses to accept payments anywhere in the world, both online and in-store.
• Agility Robotics: Developing humanoid robots that can walk, grasp, and carry objects, revolutionizing logistics and manufacturing.
• Arabica: Coffee shops with Asian minimalism, African coffee roastery, and Arabic meeting place. Founded by Japanese entrepreneur seeking to “See the World Through Coffee”.
• Athletic Brewing:Whether you’re looking to cut out alcohol for life or just for a night, you shouldn’t have to sacrifice your ability to be healthy, active and at your best, to enjoy great beer.
• Agua Bendita produces super-luxury handmade bikinis, inspired by their Colombian roots, and made by a team of 700 single mothers from off-cuts of fabric.

• Beauty Pie: Subscription based platform
• allowing members to purchase products directly from top-tier labs at a reduced price.
• Bumble: A social discovery app empowering women to make the first move in dating, friendships, and professional networking
• Canva: An online design tool making graphic design accessible to everyone with easy-to-use templates and collaboration features.
• Colossal Biosciences seeks to reawaken the past, to bring back extinct species using CRISPR technology, through genetic rescue, to support biodiversity
• Duolingo, the language learning app has transformed the way people learn new languages by making the process fun, accessible, and gamified.
• EcoSpirits: Introduces new pricing models that incentivize consumers to return bottles for recycling, promoting a circular economy.
• Ecovative uses mycelium, from mushrooms, to grow category defining products ranging from leather like textiles to sustainable packaging.

• Elf: A beauty and skincare brand known for its affordable, clean, and effective products. 100% vegan, no animal testingand made without the nasty bad-for-you stuff.
• FanDual. Online fantasy sports and sports betting platform, transforming the way fans engage with sports, providing an immersive and interactive experience.
• Fenty: Known for its inclusive beauty products, Fenty continues to disrupt the beauty industry with its wide range of shades and innovative formulations.
• Fervo Energy: Innovating in geothermal energy to provide a sustainable and reliable source of clean energy.
• Gorilla Glass. Known for its durable and damage-resistant glass used in smart phones and other electronic devices
• Halo Top Creamery is attracting more ice cream lovers with a promise of lower calories and less guilt.

• Helsing: Specializing in AI-powered defence solutions, Helsing is transforming how military operations are conducted.
• Impossible Foods has revolutionized the food industry by offering sustainable and delicious options that closely mimic the taste and texture of traditional meat.
• Impulse Space: Working on space propulsion technology to make space travel more efficient and cost-effective.
• Ipsy: Personalized makeup and beauty products by monthly subscription, exclusive offers, and how-to video tutorials from the brand’s stylists.
• Iqos. Heats tobacco instead of burning it, producing a vapor that contains nicotine but has less ash, smoke, and odour compared to conventional cigarettes
• Jio: An Indian telecommunications company providing affordable internet services and revolutionizing digital connectivity in India.
• Klarna. Known for its “buy now, pay later” financial services, Klarna has revolutionized the way consumers shop online by offering flexible payment options

• Liquid Death: Known for its bold branding and canned water, Liquid Death has disrupted the beverage industry.
• Meati: This company produces high-protein, sustainable meat alternatives made from mushroom roots.
• Miniso: “It isn’t just a store; it’s a playground of endless fun and excitement” with 6,000 stores worldwide in 100 countries.
• Mirror: This reflective screen offers personalized workouts with top trainers, providing a virtual fitness studio experience.
• Nextdoor: Transformed the way neighbourhoods connect and communicate by providing a platform to share news, events, recommendations, and services.
• Niyara India: This brand has quickly become a go-to for modern Indian women, blending elegance, comfort, and affordability.
• NotCo: Using artificial intelligence to create plant-based alternatives to animal products, NotCo is revolutionizing the food industry.
• Oatly: This plant-based milk brand has gained significant market share by appealing to consumers looking for sustainable and healthy alternatives to dairy.

• Octopus Energy: A renewable energy supplier in the UK, committed to providing affordable and sustainable energy solutions.
• OpenAI: Continues to lead the AI revolution with its generative AI models, impacting various industries from cybersecurity to agriculture.
• Parkrun: A global initiative that organizes free weekly 5km events in local parks, promoting community and fitness.
• Peloton: Known for its interactive fitness equipment and online classes, Peloton has revolutionized home workouts.
• Quibi. Known for its short-form mobile streaming platform, quick, engaging content designed for mobile devices, catering to the modern, on-the-go consumer.
• Reformation: This brand focuses on sustainable fashion and has a strong online presence, making it a leader in digital marketing and e-commerce.
• Revolut. The money superapp, or neobank, enabling everyday banking, currency exchange, stock trading and more. With a particular focus on travellers.

• Seedlip: Partners with bars and restaurants to offer non-alcoholic cocktail options, promoting the idea of “mindful drinking.
• Skims: Sells underwear, loungewear and shapewear, and focuses on body positivity and sizing inclusivity.
• Smarter: This company brought the Internet of Things (IoT) to consumers with products like Wi-Fi-connected kettles and fridge cameras.
• Surreal Cereal: Disrupting the breakfast scene with their delectably nutritious, zero-sugar, high-protein cereals,
• Sway: A beverage brand that has made waves with its innovative flavors and sustainable packaging.
• Tony’s Chocolonely wants to make all chocolate 100% slave free. Not just our chocolate, but all chocolate worldwide.
• Too Good To Go is a mobile app that connects customers to restaurants and stores that have unsold, surplus food

• Tru Earth: A laundry detergent brand that offers eco-friendly and waste-free packaging, appealing to environmentally conscious consumers.
• Unmind. Provides a digital platform offering tools and resources for employees to manage their mental well-being,
• Varda Space Systems: Developing space infrastructure to support the growing space economy, including satellite manufacturing and space logistics.
• Waabi: Focused on autonomous driving technology, Waabi is making strides in making self-driving cars safer and more reliable.
• Who Gives a Crap: A toilet paper brand that donates 50% of its profits to build toilets for those in need around the world.

• Whoop: A wearable tech company that provides detailed insights into athletes’ performance and recovery.
• Xero. Transformed how medium-sized businesses manage their finances by offering user-friendly and efficient tools that streamline accounting processes.
• Youfoodz. Revolutionized the convenience food market in Australia by offering fresh, healthy, gourmet meal options that are delivered directly to your door.
• Zepto: A rapid delivery startup that promises delivery within 10 minutes, disrupting the food delivery market.
• Zipline: A company using drones to deliver medical supplies to remote and hard-to-reach areas.

Decarbonisation is the priority for many business leaders.

While value creation, making sense of changing markets, exploring new growth markets and unlocking emerging technologies, rethinking business models, reducing costs, and driving growth all matter, decarbonisation is the obvious, urgent agenda that stands out for many of the leaders I meet.

From airlines to automotive, construction and energy, fashion and food, there is a huge priority placed on reducing carbon emissions through new materials, processes, and ways of working.

Look at the investor presentations of companies from British Airways to Volkswagen, Holcim and Shell, Inditex to Nestle, in each case “decarbonisation” is the keyword. How to reduce the emissions of existing ways of working, how to transition to new business models. And for investors, how to reduce risk, tap into growth markets, and deliver growth.

Energy companies are obviously at the forefront of this. Some of my clients like Enel and Iberdrola are leading the energy transition, and others like Siemens are finding ways to accelerate it. In construction, Holcim is regenerating cities out of existing waste materials, rebuilt with green cement, and with more sustainable designs for ongoing use.

Volkswagen in a desperate situation, unable to transition from ICE to EV world. In fashion, brands like H&M to Patagonia embrace reuse and up cycling, recycled fabrics, while new fibre emerge that can do more. In food, companies like Danone and Nestle are actively changing how we farm, and what we eat, while Too Good to Go ensures our food doesn’t go to waste.

So what does it take? And who are the companies accelerating a better future, with less carbon, and sometimes more positive impact too?

Low Carbon Energy: Renewables and Hydrogen

Most CO2 emissions arise from burning fossil fuels such as coal, natural gas, and petroleum, for energy sourcing. As a result, utilities and energy providers are promoting energy transition. Some of the renewable energy systems include advanced photovoltaics (PV) that capture solar energy more efficiently and wind turbines that eliminate the need for huge installations or high-low wind speeds. Additionally, companies are making significant innovations in the areas of hydroelectricity, geothermal energy, and biofuels.

• Geothermal: Celsius Energy is a French startup that uses geothermal energy for heating and air conditioning buildings. It uses a heat transfer fluid that circulates in a 200-meter-deep heat exchanger. A heat pump then exchanges the calories with the basement to supply heat to the building during winter and extract them in summer. Additionally, a digital control system minimizes electricity consumption by optimising subsurface operations and heat pumps in real time. Thus, Celsius Energy allows commercial buildings to reduce their dependence on fossil fuels by utilising a local renewable source of energy.
• Green Hydrogen: Versogen is a US-based startup that creates an electrolyzer for low-cost green hydrogen production. Its proprietary platform technology, PiperION,  applies advanced anion exchange membranes that enable the use of low-cost construction materials in electrolyzers, fuel cells, and other electrochemical devices. This makes them more economical than conventional proton exchange membranes (PEMs). Hence, Versogen solves the main challenge in large-scale green hydrogen production and accelerates the global transition toward net zero.

Carbon Capture

While low carbon energy sources are critical in the fight  climate change, they alone are not enough to reverse the effects of global warming. Hence, startups are working on carbon capture, utilization, and storage (CCUS) technologies, driving decarbonization across industries. Top priority is direct air capture, i.e., capturing CO2 directly from ambient air instead of point sources such as power plants or factories. This opens up concentrated opportunities for carbon sequestration and utilization.

• Direct Air Capture: US-based startup Heirloom develops a cost-effective direct air capture solution. It deploys carbon mineralization technology with widely available, low-cost minerals to produce oxides that naturally bind to CO. The process doesn’t rely on energy-intensive and high-cost air contractors. Heirloom injects the captured carbon underground into geological structures. There, it remains permanently trapped away from the atmosphere.
• Vehicle Emissions: Remora is another US-based startup that develops a retrofit carbon capture unit for semi-trucks. The device attaches to the vehicle exhaust pipe and captures up to 80% of total emissions. It uses carbon scrubbing technology to strip greenhouse gases from the tailpipe and release clean air.  The solution automatically compresses the CO2 and stores it in onboard tanks. Once the offload tanks fill up, the startup picks up the CO2 with a tanker truck and delivers it to concrete producers or other end-users who store it away for a long time.

Low Carbon Materials: Construction and Fashion 

There is a huge scope for decarbonisation in changing the type of materials used. For the construction industry this includes cement, asbestos, vinyl flooring, and polystyrene insulations that are highly toxic to the environment. Low carbon construction materials such as self-healing concrete, 3D graphene, aerographite, modular bamboo, and wool bricks are gaining popularity as sustainable alternatives.

• Alternative Cement: Betolar is a Finnish startup that makes Geoprime, a sustainable cement alternative. It is a geopolymer-based low carbon material that the startup uses to create cement-free construction materials. To further sustainability, Betolar utilizes side streams of energy, steel, paper, pulp, and mining industries to produce these construction materials including stabilization, precast, and ready-mix concrete. By providing low carbon materials, Betolar enables the construction industry’s transition to carbon neutrality.
• Sustainable Fibres: Indian startup Canvaloop produces a carbon-negative textile fibre for slow fashion. The startup’s proprietary technology converts hard barks of Himalayan hemp into a soft cotton-like form. It is then processed into sustainable fibre, HempLoop+. Besides selling fiber and yarns, the startup uses its fibre to make sustainable jeans, yoga mats, and masks that are plastic-free and prevent the release of microplastics in the wastewater stream. Hence, by using a crop that naturally captures CO2, Canvaloop enables decarbonization in the fashion industry.

Low Carbon Travel: Airlines and Automotive

Trains, planes and automobiles are one of the largest carbon-emitting sectors and the most efficient way to decarbonise the industry is electrification. While battery electric vehicles (BEVs) have been here for some time, fuel cell electric vehicles (FCEVs) are emerging to be more effective. This is because they are powered by hydrogen and emit only water vapor and warm air. However, even with BEVs, widespread usage is still a challenge due to the non-availability of EV charging stations and range anxiety. To resolve this, startups are developing EV charging station networks as well as modular charging solutions.

• Charging Stations: Indian startup Charzer provides Kirana Charzer, a low-cost, compact, IoT-powered EV charging station. It is installable in shops, restaurants, houses, and offices, among others. The startup also offers a mobile app that allows riders to locate the nearest charging point and book slots from a network of 300+ charging stations across India. By converting local groceries, malls, and even small tea shops into EV charging stations, Charzer creates a vast charging network for EV riders, accelerating EV adoption.
• Green Hydrogen: Danish startup Everfuel offers green hydrogen supply and fuelling solutions. The system produces hydrogen using renewable electricity only during the availability of surplus energy to reduce energy costs. This approach also provides the power grid with efficient energy storage and enhances the efficiency of renewable energy production. Everfuel connects vehicle manufacturers to the complete hydrogen value chain, ensuring a supply of clean hydrogen fuel to their customers.

Low Carbon Nutrition: Food and Drink

Meat accounts for the majority of the CO2 emissions in the food production industry. But, the demand for meat is only going upward. This is why food tech startups are constantly looking for alternative protein sources including plant products like soybean, pea, chickpea, and nuts, as well as fungi and insects. Some startups are genetically modifying plants to mimic the taste and texture of animal meat while retaining the original nutritional qualities. Others are taking it a step forward by leveraging food ingredients like spirulina, which naturally captures CO2.

• Plant-Based Foods: UK-based startup Moolec creates plant-based alternative proteins through molecular farming. The startup’s process induces animal proteins’ gene DNA codes inside the genome of plants to produce proteins the way animals do. Each protein is selected to add value in terms of targeted functionality like taste, texture, and nutritional values. Thus, Moolec is enabling the food sector to reduce its reliance on animal-based meat and, thereby, decrease its carbon footprint.
• Positive Drinks: Dutch startup FUL offers climate positive drinks with spirulina, nutritious blue-green algae. This superfood is climate-friendly as it captures atmospheric CO2 and converts it into oxygen and nitrogen. Moreover, the startup enables CO2 recycling by using carbon dioxide to grow spirulina. FUL is thus decarbonizing the food and beverage industry by flipping the tradition of emitting CO2 in the production process.

Walking into Starbucks is more than asking for a tall skinny latte. It’s an immersive lesson in brand psychology.

From the size of cups (why is Tall the smallest size?), to the structure of its pricing menu (which size seems best value?), to the handwritten name and emoji written on your cup. There is fascinating science to each of these seemingly unimportant factors.

Behavioural sciences explores the psychological, emotional, and cognitive factors that influence human behaviour, and these principles have found wide applications in marketing, customer experience, and business strategy. Below is a summary of 25 of the most impactful behavioral science concepts, particularly in relation to customer behavior, along with examples of how brands have successfully applied them.

1. Loss Aversion

Loss aversion, a principle from Prospect Theory, suggests that people are more motivated by the fear of losing something than by the desire to gain something of equivalent value. In a marketing context, this is used to push customers toward action by emphasizing what they stand to lose.

• Example: Airlines and hotels often use limited-time offers and emphasize the idea that a price or discount is “disappearing soon” to encourage customers to book immediately, highlighting the potential loss of the deal.

2. Scarcity

Scarcity occurs when something is perceived as limited in availability, which increases its value and desirability. This taps into the human tendency to want things we can’t easily get.

• Example: Fashion brands like Supreme and Nike use limited-edition products and “drops” to create urgency and increase demand.

3. Anchoring

Anchoring refers to the human tendency to rely heavily on the first piece of information offered (the “anchor”) when making decisions. In sales, the initial price or offer can dramatically influence how customers perceive the value of a product.

• Example: Many retailers display a high-priced item first, followed by a mid-range price. The high price serves as an anchor, making the second item seem like a better deal.

4. Framing Effect

The framing effect refers to how information is presented, which can significantly influence decision-making and judgment. Positive framing tends to produce more favorable outcomes.

• Example: A restaurant might describe a dish as “80% lean” rather than “20% fat” to make it sound healthier and more appealing.

5. Social Proof

Social proof refers to the idea that people are more likely to engage in a behavior if they see others doing it. This is often used in marketing to increase credibility and desirability.

• Example: Amazon uses customer reviews and ratings to provide social proof. Consumers are more likely to purchase items that have high ratings and positive feedback from others.

6. Reciprocity

The reciprocity principle states that people feel a psychological obligation to return favors. Brands leverage this by offering free gifts, samples, or services with the expectation that customers will reciprocate by making a purchase.

• Example: Online retailers often offer free samples or discounts on the next purchase to encourage return business.

7. Commitment and Consistency

Once a person commits to something, they are more likely to stick to it due to a desire for consistency. Brands can use this principle by getting customers to make small commitments that lead to larger actions.

• Example: Subscription services like Netflix or Spotify offer free trials to get customers to commit to a service, which increases the likelihood of them continuing the service once they’ve already made a commitment.

8. Endowment Effect

The endowment effect suggests that people tend to assign more value to things they own compared to things they don’t. This can be leveraged by brands offering free trials or samples.

• Example: Apple’s free trial of its ecosystem (iCloud, Apple Music) makes customers more attached to the products, increasing the likelihood of continued use or purchasing.

9. Default Bias

People tend to stick with pre-set options rather than making a choice. Marketers often exploit this by setting beneficial defaults, leading customers to make decisions that they might not otherwise.

• Example: Many subscription services set auto-renewal as the default, leading customers to continue the service without actively opting out.

10. Overchoice (Paradox of Choice)

The paradox of choice suggests that offering too many options can overwhelm customers and result in decision paralysis. Brands can use this insight by limiting options or simplifying choices.

• Example: Apple offers a limited selection of products, which makes decision-making easier for customers compared to tech companies with a wide range of options.

11. Urgency

Creating a sense of urgency by highlighting time-sensitive deals or limited-time offers motivates customers to act quickly rather than delay their purchase.

• Example: Websites often use countdown timers for flash sales or “only X items left in stock” to prompt customers to make immediate decisions.

12. The Power of ‘Free’

Offering something for free taps into a deep-seated psychological response. Free items, even if of low value, can spur higher conversion rates or engagement.

• Example: Dropbox’s free storage offer significantly contributed to its growth by encouraging users to try the service and refer friends.

13. Trust and Authority

People are more likely to follow advice or recommendations from perceived authorities or experts. Brands use endorsements, certifications, or influential figures to leverage this bias.

• Example: Brands like L’Oréal use dermatologist endorsements or celebrity influencers to gain trust and increase sales.

14. Cognitive Dissonance

Cognitive dissonance occurs when people experience discomfort from holding conflicting beliefs or behaviors. Brands can reduce this discomfort by providing reassurance or confirming customers’ decisions.

• Example: After a purchase, brands like Apple often send thank-you notes and customer satisfaction surveys, reinforcing the consumer’s decision.

15. Paradox of Familiarity

Humans tend to gravitate toward what’s familiar, even if it’s not necessarily the best option. Brands use this to make customers more comfortable and increase repeat business.

• Example: Coca-Cola and McDonald’s maintain consistent branding and messaging, which creates familiarity and comfort for their consumers.

16. Emotional Appeal

Emotional connection is a powerful motivator. Brands often tap into emotions like happiness, fear, or nostalgia to build strong relationships with customers.

• Example: Coca-Cola’s “Share a Coke” campaign tapped into personal connections and happiness by using customer names on bottles.

17. Visual Cues

Humans are highly influenced by visual stimuli. Brands use design, color, and imagery to guide customers’ decisions.

• Example: Companies like McDonald’s use red and yellow in their branding, as these colors are associated with energy and hunger.

18. Frugality Bias

People tend to value things that seem like a good deal. The perception of getting value for money can be a strong motivator.

• Example: Costco’s bulk-buying model creates the illusion of getting more for less, which appeals to customers’ desire for savings.

19. The Mere Exposure Effect

This principle suggests that people tend to develop a preference for things simply because they are familiar with them.

• Example: Advertising heavily, like Nike’s continuous brand exposure, leads to greater consumer familiarity, which in turn boosts brand preference.

20. Nudging

Nudging is subtly guiding people toward a desired behavior without restricting their choices. It’s an ethical way of influencing behavior.

• Example: Supermarkets often place healthier foods at eye level to nudge customers toward healthier choices.

21. Conformity

People often align their behavior with that of others in order to fit in. Brands can use group-based appeals to encourage customers to act a certain way.

• Example: Social media platforms like Instagram use likes, shares, and comments to encourage conformity to trends and behaviors.

22. Intermittent Reinforcement

Intermittent reinforcement occurs when rewards are given at unpredictable intervals. This unpredictability can increase the likelihood of a behavior being repeated.

• Example: Loyalty programs that offer occasional unexpected rewards (such as a surprise discount) motivate customers to keep returning.

23. Time Discounting

People tend to devalue rewards the further away they are in time. Brands can exploit this by offering immediate rewards or discounts.

• Example: Credit card companies often offer immediate cashback or sign-up bonuses to encourage consumers to choose their cards over others.

24. Self-Perception Theory

People form their attitudes and beliefs based on their own behavior. If a customer behaves in a certain way, they may justify it by changing their attitudes or beliefs to align with their actions.

• Example: After purchasing an eco-friendly product, customers may develop more pro-environmental attitudes, reinforcing their purchase decision.

25. Priming

Priming occurs when exposure to a certain stimulus influences how a person responds to a subsequent stimulus. Brands can prime consumers’ minds to think positively about their products.

• Example: Luxury brands like Rolex prime consumers by showcasing high-end, aspirational imagery in their marketing materials, leading to increased desire for their products.

Behavioral sciences provide critical insights into customer behavior, and brands that apply these principles effectively can create more engaging, persuasive, and successful marketing strategies. By understanding and leveraging concepts like loss aversion, scarcity, social proof, and reciprocity, companies can better influence consumer decisions, enhance customer satisfaction, and drive loyalty. Whether through framing choices, nudging behavior, or creating emotional connections, these psychological insights allow brands to craft experiences that resonate deeply with customers and improve long-term business performance.

Seeing the Unseen

A century ago, the world’s most valuable companies were measured by how much land they owned, how many tons of steel they produced, or how many barrels of oil they extracted from the ground. Today, the most valuable companies own few factories and carry little inventory. Their value lies not in what you can touch—but in what you cannot.

Apple, Alphabet, Amazon, Microsoft, and Nvidia are trillion-dollar businesses not because of their physical assets, but because of the brands they’ve built, the ecosystems they’ve cultivated, the trust they’ve earned, the data they control, and the software they deploy at planetary scale. What makes these businesses so valuable is largely invisible—intangible assets that never show up fully on a balance sheet, yet define competitive advantage in the modern age.

We are living through a silent revolution. According to Ocean Tomo, intangible assets made up just 17% of the market value of S&P 500 companies in 1975. By 2020, that number had soared to over 90%. The traditional accounting lens—designed in the industrial era—struggles to capture this shift. In boardrooms and spreadsheets, what matters most is often missing. Leaders trained to manage physical assets and short-term profits are now navigating a world where value lives in code, content, relationships, creativity, culture, and algorithms.

This book is about that unseen world. It is about the hidden engines of exponential growth, the value drivers that define market leadership today, and the reasons so many companies still overlook them.

The Intangible Economy Is Already Here

The signs are everywhere. A shoe company like On Running can IPO with billion-dollar valuations thanks to its cult brand and community before turning a profit. A firm like OpenAI can become one of the most watched organizations on earth while giving away its most valuable product for free. A cosmetics company like LVMH can dominate not by owning raw materials, but by commanding desire, loyalty, and prestige.

These examples point to a profound truth: in an age of abundance, what’s scarce is trust, attention, belief, identity, and insight. Intangible assets are the levers that create this scarcity—and therefore, value.

What makes this shift difficult for many leaders to grasp is that intangible assets don’t behave like physical ones. A factory depreciates over time. A brand, when nurtured, can appreciate. A machine wears out. A great culture compounds. A physical product scales linearly. A software product scales exponentially, at zero marginal cost. In the industrial economy, more capital meant more capacity. In the intangible economy, more creativity, trust, and data mean more leverage.

What We Fail to See, We Fail to Manage

For all their importance, intangible assets remain poorly understood. Many leaders default to thinking of them as “soft,” “fluffy,” or hard to quantify. They focus on what they can measure—plant, property, and equipment—while ignoring what truly drives performance.

The consequence is a profound misalignment. Businesses underinvest in brand, culture, design, and systems thinking because they don’t appear as “assets.” They overlook customer data as a strategic asset. They treat software as an expense, not an investment. They outsource creativity while trying to own factories.

Meanwhile, the companies that win today—from Tesla to TikTok, from Figma to Ferrari—build their entire business models around intangible leverage. They invest in creating ecosystems, not just products. They design brands with emotional resonance. They use culture as a strategic weapon. They understand that what people feel, believe, share, and remember matters as much as what they buy.

From Value Chains to Value Loops

Industrial-era thinking treated businesses like linear machines: input goes in, value is added, and output goes out. But the intangible age favours loops—feedback systems, compounding advantages, and reinforcing dynamics.

A strong brand attracts customers, which improves data, which improves products, which deepens loyalty, which strengthens the brand. A thriving culture attracts talent, which builds better software, which drives customer satisfaction, which attracts more talent. These loops don’t just create value—they accelerate it.

That’s why intangible assets matter more than ever: they don’t just create one-time benefits; they create flywheels. The most successful businesses build, protect, and invest in these flywheels. The least successful ones treat them as “nice to haves.”

The Blind Spots of Traditional Management

There is a paradox at the heart of modern capitalism. What creates long-term value—brand equity, trust, culture, intellectual property, proprietary data—is largely ignored in quarterly earnings calls. Analysts ask about costs and margins, not community or design. Boards evaluate risk in terms of financial compliance, not reputational fragility.

This isn’t just a gap—it’s a governance crisis. When leaders don’t understand what’s driving 90% of their company’s value, bad decisions follow. Cost-cutting initiatives gut creative teams. Rebrands miss the cultural moment. Technological capabilities are treated as IT problems, not core strategy. Culture is seen as HR’s domain, rather than the foundation of execution.

To succeed in the era of intangible value, we need to upgrade our models—not just our metrics, but our mental models.

The New Literacy of Leadership

What’s needed is a new literacy for leadership—an ability to see, value, and build the invisible. This includes:

• Understanding how brand equity compounds and how to measure it
• Treating data not just as a byproduct, but as a core asset
• Investing in software and design as growth multipliers
• Leading culture not through slogans but through systems
• Designing ecosystems that scale beyond the firm

The most successful modern leaders—from Satya Nadella to Melanie Perkins—have embraced this shift. They’ve moved beyond managing inputs and outputs to curating experiences, enabling ecosystems, and empowering cultures of innovation.

This is not about softening business. It’s about sharpening it for the realities of the new economy.

Welcome to the Invisible Business

The age of tangible advantage is over. We’ve entered a new era—one where unseen forces determine success. If we can learn to see what others ignore, we can unlock extraordinary value.

This is your guide to the future of value creation. Welcome to the invisible business.

From Steel to Stories, How Value Has Shifted

In 1911, U.S. Steel became the world’s first billion-dollar corporation. Its value was measured in iron ore, blast furnaces, railway lines, and rolling mills. Capital investment meant physical scale, and industrial power meant control over supply chains and manufacturing capacity. Business success was made of concrete, steel, and sweat.

Fast forward to today, and the world’s most valuable companies look entirely different. Apple, Alphabet, Amazon, Microsoft, and Meta sit at the top of the list—not because they produce more physical goods than their rivals, but because they dominate in software, platforms, ecosystems, brand trust, user data, and design. Their true value lives not in things, but in intangibles: code, ideas, relationships, culture, and networks.

We have undergone a profound shift in the way economic value is created, measured, and understood. The industrial economy rewarded those who built the biggest factories and shipped the most units. The post-industrial economy—our economy—rewards those who build the strongest brands, harness the most useful data, and design the most engaging experiences.

We have moved from steel to stories—from atoms to bits, from scale to networks, from ownership to access, from extraction to attention.

The Age of Tangibles

For most of the 20th century, economic success was synonymous with industrial prowess. Oil giants, car manufacturers, mining conglomerates, and heavy engineering firms defined global capitalism. Value creation was linear and physical: extract raw materials, transform them through machinery, and distribute them through logistics networks.

Business models were built on vertical integration and economies of scale. The goal was efficiency, the metric was output, and the advantage was size. This was the age of assembly lines, smokestacks, and scale economics. Companies built value by owning more—more factories, more assets, more inventory, more people.

Accounting standards were designed to measure this world. Balance sheets captured physical plant and equipment. Profit and loss statements tracked input costs and unit margins. Depreciation schedules mirrored asset wear and tear. Tangible assets dominated both corporate strategies and financial reports.

But as the century wore on, something began to change.

The Rise of Intangibles

In 1975, the average S&P 500 company derived 83% of its value from tangible assets. By 2020, that number had reversed: more than 90% of corporate value came from intangibles. Brands, patents, software, algorithms, relationships, customer lists, organizational know-how, and proprietary data now drive the lion’s share of enterprise value.

This shift wasn’t just a feature of tech companies. It was everywhere. A luxury goods firm like Hermès generates value through scarcity, craftsmanship, and storytelling. A media platform like Netflix wins on user experience, original content, and engagement data. A company like Tesla builds not just electric vehicles but a cult-like brand, proprietary AI systems, and a massive software-defined platform.

What these companies have in common is that their most valuable assets are not visible on a factory tour—and in many cases, not fully captured on a balance sheet.

Why This Shift Matters

Intangible assets behave differently than tangible ones. They scale faster, last longer, and interact in more complex ways.

• Brands compound emotional trust, allowing premium pricing and customer loyalty.
• Software can be duplicated at near-zero marginal cost, enabling exponential scaling.
• Data gets more valuable the more it is used, especially in machine learning.
• Culture drives internal performance and external perception.
• Networks grow stronger with every new node, creating winner-take-most dynamics.

[I know these are not the right ISO categories, you can correct the details]

These properties create new kinds of competitive advantage. While tangible assets depreciate, intangible assets—when well managed—often appreciate. A factory may produce a million units a year. But a viral app, a trusted brand, or a magnetic story can reach billions—instantly.

The best companies build intangible flywheels. For example, Amazon collects customer data to improve recommendations, which increases engagement, which attracts more sellers, which improves selection, which brings more customers—who then provide more data. This self-reinforcing loop creates momentum that is hard to replicate with physical assets alone.

The Industrial Mindset vs. the Intangible Reality

Despite this profound shift, many leaders and organizations still operate with industrial-era mental models. They view value creation through the lens of control, ownership, and output. They prioritize efficiency over emotion, scale over meaning, and cost-cutting over trust-building.

This creates strategic blind spots. For example:

• A company cuts its marketing budget to protect margins, eroding brand equity that took decades to build.
• A business outsources its software development, losing control over its core platform.
• A team undervalues culture as a “soft” issue, only to suffer high turnover and low innovation.
• A firm treats its customer data as a compliance risk rather than a strategic asset.

These are not minor missteps—they are existential risks in an era where intangibles define market leadership.

The iPhone Moment

The story of Apple and Nokia offers a stark illustration of this shift. In the early 2000s, Nokia was the world’s leading phone manufacturer. It had factories across the globe and a dominant market share. Apple, on the other hand, had no experience in phones—but it had a powerful brand, a design philosophy, and an ecosystem mindset.

When the iPhone launched in 2007, it didn’t just introduce a new product—it redefined the value equation. Apple focused on the user experience, the emotional connection, the app ecosystem, and the seamless integration between hardware and software. Nokia, focused on cost-efficient manufacturing and feature lists, couldn’t keep up.

Within a few years, Apple became the most valuable company in the world. Nokia exited the phone business. Tangibles lost to intangibles.

The Intangible Economy

Today, value doesn’t reside on the factory floor. It lives in the minds of customers, the relationships between users, the algorithms inside platforms, and the ideas embedded in design. The most important assets are often invisible—until they’re gone.

To lead in this world, businesses must learn to see, measure, and manage these new value drivers. That requires letting go of outdated assumptions and building new capabilities. It means investing in creativity, culture, brand, and systems. It means designing business models that harness flywheels, data loops, and network effects.

Most importantly, it means telling better stories—not just to customers, but internally, to guide strategy, mobilize teams, and shape identity.

Because in the age of intangibles, stories scale better than steel.

Airbnb: Unlocking Trust

Airbnb has built a global hospitality empire without owning a single hotel. Its core asset isn’t real estate—it’s trust. From its early days, Airbnb recognized that enabling strangers to stay in one another’s homes required more than a clever platform. It needed to create a global sense of safety, community, and emotional connection. By investing heavily in design, reputation systems, host standards, and a narrative around “belonging,” Airbnb turned trust into its most valuable currency.

Its brand identity—rooted in local experiences and authentic connections—differentiates it from traditional hotel chains. Features like verified ID, guest reviews, and Super host status create reputational capital. Meanwhile, data from millions of stays feeds into pricing algorithms, fraud detection, and personalized recommendations. Airbnb’s flywheel is intangible: more trust leads to more listings, more guests, better data, and greater network effects.

During the COVID-19 pandemic, Airbnb doubled down on community. While travel plummeted, it nurtured its brand and experience design, supporting hosts and pivoting to long-term stays and online experiences. This intangible focus allowed Airbnb to emerge stronger, culminating in one of the most successful tech IPOs of the decade. Its physical footprint may be light, but its intangible ecosystem—trust, brand, and community—is enormous.

BYD: Unlocking Ideas

BYD (Build Your Dreams), China’s electric vehicle and battery giant, has quietly become one of the most valuable and innovative manufacturers in the world. While its competitors emphasize scale and hardware, BYD’s real strength lies in mission, culture, and intellectual property.

Founded in 1995, BYD began with rechargeable batteries, later expanding into EVs and energy storage. Today, it produces not just cars, but entire clean energy ecosystems. Its success is rooted in deep in-house R&D, holding more than 40,000 patents globally. But beyond patents, BYD’s innovation edge comes from cultural alignment. It operates under a clear mission: to “cool the earth by 1°C.” This shared purpose fosters internal cohesion and long-term thinking.

BYD has vertically integrated most of its operations, but not to control supply chains—instead, to protect its core intangible capabilities in software, powertrain design, and battery tech. It is now exporting vehicles and tech worldwide, surpassing Tesla in EV unit sales in 2023.

Its intangible strength lies not just in technical knowledge, but in how that knowledge is embedded in its culture and purpose—a model for mission-driven innovation at scale.

Canva: Unlocking Community

 Australia’s Canva is a breakout SaaS success story built entirely on design simplicity, user experience, and community. Founded in 2013, Canva set out to democratize design for non-designers. It didn’t compete with Adobe on technical depth—instead, it focused on intuitive UX, brand templates, and cloud collaboration. This user-first design became its key intangible asset.

Canva’s growth has been driven by viral loops: users invite collaborators, share designs, and embed Canva content across the web. It has also built an emotional connection through a mission of empowerment—making everyone feel like a creator. Canva now supports 170+ languages, with over 175 million users worldwide.

Beyond product simplicity, Canva has nurtured an internal culture that emphasizes humility, learning, and impact. Co-founder Melanie Perkins often credits the company’s success to a relentless focus on culture and purpose.

Its valuation—exceeding $25 billion—reflects the value of its intangible ecosystem: loyal users, a trusted brand, design templates, cloud-based collaboration, and a culture that attracts top talent.

LVMH: Unlocking Brands

LVMH Moët Hennessy Louis Vuitton is the world’s leading luxury group, and a case study in how brand equity, storytelling, cultural capital, and craftsmanship can drive enduring value. While its physical products—watches, handbags, wine—are beautifully made, the real value lies in perception, status, identity, and heritage.

LVMH owns over 75 brands across fashion, jewellery, cosmetics, and spirits—including Louis Vuitton, Dior, Tiffany & Co., Fendi, and Dom Pérignon. These brands trade on their legacy, exclusivity, and cultural resonance. LVMH carefully nurtures the intangible magic of each brand while using centralized platforms for digital, data, and retail operations.

CEO Bernard Arnault describes luxury as “the business of selling dreams.” This requires controlling not just design and distribution, but also intangible experience design: exclusive events, influencer partnerships, artistic collaborations, and storytelling that taps into desire and meaning.

LVMH invests heavily in human capital—artisans, designers, brand curators—recognizing that its value lies in symbolic power as much as physical product. Its pricing power, margins, and customer loyalty are grounded in decades (often centuries) of carefully cultivated emotional capital.

NVIDIA: Unlocking Technology

NVIDIA started as a GPU manufacturer, but has become a foundational company in the AI economy. Its rise is driven by a rare blend of technological imagination, ecosystem thinking, and platform innovation—a masterclass in unlocking and layering intangible assets.

Originally known for gaming graphics cards, NVIDIA saw early the potential of GPUs in parallel computing. It built CUDA, a proprietary platform that allowed developers to write software for its chips. This transformed NVIDIA from a component vendor into a core enabler of AI, autonomous driving, robotics, and the metaverse.

Today, NVIDIA’s value comes not just from chip performance, but from the developer ecosystems, AI models, research partnerships, and software platforms it supports. It owns key layers in the AI stack, from hardware to simulation to neural network training.

NVIDIA’s brand is synonymous with innovation—trusted by startups, academics, and tech giants alike. It has built a flywheel of technical leadership, community engagement, and platform lock-in. Its market value now rivals legacy hardware firms many times its size.

NVIDIA doesn’t just build chips. It builds the future’s imagination infrastructure—intangible, invisible, yet incredibly powerful.

Ping An: Unlocking Platforms

Ping An, one of China’s largest financial services companies, has transformed from a traditional insurer into a tech-driven ecosystem by investing in data, AI, platforms, and digital trust. Ping An has evolved from an insurance provider into a platform-powered technology and health ecosystem, redefining financial services through intangibles like data, algorithms, trust, and cross-sector integration.

The company’s core strategy hinges on “finance + technology” and “finance + ecosystem.” With over 220 million retail customers, Ping An uses AI and cloud infrastructure to personalize risk assessment, predict customer needs, and optimize lifetime value. The firm holds over 100,000 patents, most related to fintech, AI, and health tech.

Ping An Good Doctor, its AI-powered health platform, serves hundreds of millions of users. Its smart city solutions manage traffic, identity, and urban services in real time. These platforms generate intangible capital in the form of proprietary datasets, behavioural insight, and public trust.

Unlike many insurers that outsource tech or treat digital as a channel, Ping An has vertically integrated its data infrastructure and built a culture of digital-first thinking. Its value proposition is not just better insurance—but smarter, more holistic life solutions.

By reimagining itself as an AI-powered, ecosystem-based enterprise, Ping An has become one of the most forward-looking financial institutions in the world. Its real assets are invisible: platforms, people, and predictive intelligence.

Spotify: Unlocking Data

Spotify redefined music not by owning content, but by owning data, algorithms, and user experience. With over 600 million users and 200 million subscribers, Spotify’s power lies in how well it understands what people want to hear—and when.

Its algorithmic playlists like “Discover Weekly” and “Release Radar” generate intense engagement. Spotify collects listening data, mood, location, time of day, and device usage to personalize the experience in real time. This data flywheel is a potent intangible asset: more engagement means better data, which improves personalization, which boosts retention.

Spotify has also invested in audio storytelling—from podcasts to original content—shaping the future of sound and attention. It builds emotional bonds through shared playlists, artist fan experiences, and cultural relevance.

What makes Spotify unique is how it translates data into emotion and identity. In doing so, it’s not just streaming songs—it’s curating culture. Its intangible edge lies in combining data science, emotional resonance, and creative expression.

Tencent: Unlocking Ecosystems

Tencent is one of the world’s most successful digital ecosystems, with value creation built not on products, but on platforms, data, networks, and trust. Best known for WeChat, China’s “everything app,” Tencent has created a digital operating system for everyday life—messaging, payments, gaming, commerce, content, and public services—within one unified interface.

What makes Tencent extraordinary is how it turns intangible relationships into exponential value. WeChat isn’t just a messaging app—it’s infrastructure. The platform handles over a billion daily users and connects families, businesses, governments, and brands. By embedding payment and service layers into chat, Tencent unlocked new business models powered by convenience, loyalty, and data.

Tencent also runs the world’s largest video game business through a network of internal studios and strategic investments (including Riot Games, Epic Games, and Supercell). It applies data-driven insights to iterate game features, optimize engagement, and drive in-game monetization.

At its core, Tencent’s strength lies in intangible assets: network effects, behavioural data, content IP, user habits, and ecosystem orchestration. Rather than controlling everything directly, it enables partners, startups, and developers to build inside its environment, turning scale into stickiness. Tencent doesn’t just create value—it multiplies it across networks.

I grew up in Northumberland, actually born on the banks of the Tyne.

Sting, perhaps, not surprisingly, has been a fixture in my musical life. In fact, when I was at school, he was still a teacher at another nearby school, while playing evenings in local pubs. Then he found his way to London, and the Police.

Born Gordon Matthew Thomas Sumner on October 2, 1951, in Wallsend, on the banks of the River Tyne, Sting is a globally renowned musician, songwriter, and activist. Rising to fame as the frontman of The Police in the late 1970s and early ’80s, Sting helped define an era with hits like Roxanne, Every Breath You Take, and Message in a Bottle. The band blended rock, punk, and reggae influences, earning multiple Grammy Awards and international acclaim.

After The Police disbanded, Sting launched a highly successful solo career, showcasing his versatility across genres like jazz, classical, and world music. Albums such as The Dream of the Blue Turtles and Ten Summoner’s Tales further cemented his reputation as a thoughtful lyricist and skilled musician.

Beyond music, Sting is known for his activism, supporting human rights, environmental causes, and indigenous communities, notably through the Rainforest Foundation he co-founded. His intellectual curiosity, distinctive voice, and cross-genre appeal have made him an enduring figure in popular culture.

With a career spanning over four decades, Sting has sold over 100 million records worldwide and continues to tour, record, and engage in philanthropy. His impact on music and social issues has made him both a cultural icon and a committed global citizen.

Queen was my first ever live concert. It’s a Kinda Magic, at St James Park in 1986. It was a year after their global iconic moment at Live Aid a year earlier. While Freddie Mercury grabbed the limelight, it was Brian May’s guitar riffs which got me most.

Queen were a British rock band formed in 1970 in London, consisting of Freddie Mercury (vocals, piano), Brian May (guitar), Roger Taylor (drums), and John Deacon (bass). Known for their elaborate sound, theatrical performances, and fusion of rock, opera, and pop, Queen became one of the most iconic and successful bands in history.

Their breakthrough came with Bohemian Rhapsody (1975), a groundbreaking song that combined operatic and rock elements, becoming one of the most beloved tracks in music history. Queen’s ability to blend diverse genres, coupled with Mercury’s powerful voice and flamboyant stage presence, defined their sound. Hits like We Will Rock You, We Are the Champions, Somebody to Love, and Don’t Stop Me Now are still anthems of rock music.

Throughout the 1970s and 1980s, Queen continued to release successful albums, with A Night at the Opera (1975), News of the World (1977), and The Game (1980) further cementing their legendary status. After Mercury’s death in 1991, the band’s legacy endured, with subsequent tours and collaborations, including the partnership with Adam Lambert as their frontman.

Queen’s influence on music, fashion, and popular culture is immeasurable, and their timeless hits continue to resonate with audiences worldwide.

The Beautiful South was the soundtrack of my student years. Paul Heaton is such a master songwriter, but with a gentle Northern lilt. I loved the lyrics, the melodies, and the memories of those carefree years.

They were a British pop-rock band formed in 1988 by Paul Heaton and Dave Hemingway, both former members of the Housemartins. Known for their melodic tunes paired with often darkly witty, ironic, or melancholic lyrics, the band carved a unique space in the UK music scene. Their debut album, Welcome to the Beautiful South, featured the hit single Song for Whoever, showcasing their clever songwriting style and instantly recognizable sound.

Throughout the 1990s, the band released a string of successful albums, including Choke, Blue Is the Colour, and Quench, which spawned major hits like A Little Time (a UK number one), Rotterdam, and Perfect 10. Their music blended pop, soul, and alternative elements, often featuring lush arrangements and dual male-female vocals, with Jacqui Abbott joining as a key voice during their most commercially successful period.

The Beautiful South earned a reputation for intelligent, often satirical lyrics exploring relationships, politics, and British life, wrapped in deceptively cheerful melodies. Despite their mainstream appeal, they maintained a subversive edge.

The band disbanded in 2007, citing “musical similarities,” but their legacy endures through their timeless songs and the continued work of its former members, particularly in The South and Paul Heaton’s solo projects.

Crowded House were also my favourites at the time. Neil Finn’s band had a similar gift for a great tune. My abiding memory is driving a rental car from Wellington to Auckland in 1990 and listening to their latest album (cassette) non-stop.

They are a rock band formed in Melbourne, Australia, in 1985 by New Zealand singer-songwriter Neil Finn, along with Paul Hester and Nick Seymour. The band quickly gained international recognition for their melodic, emotionally resonant songs and tight musicianship. Their self-titled debut album, released in 1986, featured the global hit Don’t Dream It’s Over, which became an enduring anthem and remains one of their most iconic tracks.

Blending elements of pop, rock, and folk, Crowded House became known for their poignant lyrics, strong harmonies, and memorable melodies. Their follow-up albums, Temple of Low Men and Woodface, included beloved songs like Better Be Home Soon, Weather With You, and Fall at Your Feet. Tim Finn, Neil’s brother and fellow Split Enz alumnus, briefly joined the band during this period, contributing to their rich sound.

Despite internal changes and the tragic death of drummer Paul Hester in 2005, the band has continued to evolve. They reformed in 2007 and released several new albums, including Time on Earth and Dreamers Are Waiting (2021), with Neil’s sons Liam and Elroy joining the lineup.

Crowded House’s legacy is built on timeless songwriting, emotional depth, and a loyal global fanbase that spans generations.

One of the best concerts I ever went to was Prince, at Wembley Arena. I still remember the epic 30 minute version of The Gold Experience which he played towards the end of his show. He was wired, brilliant, enigmatic, and just loved his music.

Prince, born Prince Rogers Nelson on June 7, 1958, in Minneapolis, Minnesota, was a groundbreaking American singer, songwriter, producer, and multi-instrumentalist. Known for his flamboyant stage presence, incredible musicianship, and genre-defying sound, Prince became one of the most influential and innovative artists in music history. His work blended funk, rock, R&B, soul, pop, and new wave, creating a unique sonic identity that defied categorization.

His 1984 album Purple Rain, and the film of the same name, catapulted him to global superstardom, with hits like When Doves Cry, Let’s Go Crazy, and the iconic title track. Prince was a prolific artist, releasing over 30 albums during his lifetime, often playing most or all instruments on his recordings. He was also known for his fierce independence and battles over creative control and artist rights, famously changing his name to an unpronounceable symbol in protest of his record label.

Beyond his own music, Prince wrote hits for other artists, including Nothing Compares 2 U and Manic Monday. He passed away in 2016, but his legacy endures through his vast catalog, electrifying live performances, and lasting influence on artists across genres. Prince remains a symbol of artistic freedom, creativity, and fearless originality.

Eurythmics created a series of stunning songs. Annie Lennox carried on for years as solo artist. But it was Dave Stewart, songwriter and brilliant guitarist, who I loved most. Even creating the soundtrack for my first ever business presentation.

Eurythmics is a British musical duo formed in 1980 by singer Annie Lennox and musician Dave Stewart. Known for their innovative fusion of pop, synth, and new wave, the duo became pioneers of the 1980s electronic music scene. Eurythmics gained global fame with their 1983 album Sweet Dreams (Are Made of This), which featured the iconic title track, a synth-driven anthem that became one of their biggest hits. The song’s haunting melody, coupled with Lennox’s distinctive, androgynous look and powerful voice, defined the band’s unique style.

Eurythmics continued to release successful albums throughout the 1980s and 1990s, including Touch (1983), Be Yourself Tonight (1985), and Savage (1987), blending electronic, rock, and soul influences. Hits like Here Comes the Rain Again, Would I Lie to You?, and There Must Be an Angel (Playing with My Heart) further solidified their reputation as one of the most innovative acts of their era.

Beyond their music, Eurythmics was known for their striking visuals and bold, often politically charged messages. Annie Lennox’s powerful vocals and Stewart’s creative production made them one of the most influential and enduring acts in pop music. After disbanding in the 1990s, they occasionally reunited for special projects, leaving a lasting legacy in music.

Madonna was a supreme artist, constantly reinventing her music and herself. When I bought my first house, well flat, I could play music to my hearts content. It was the time of Vogue, Erotic, and Roy of Light.

Born Madonna Louise Ciccone on August 16, 1958, in Bay City, Michigan, she became a global pop icon, singer, songwriter, actress, and cultural trailblazer. Rising to fame in the early 1980s with hits like Holiday, Like a Virgin, and Material Girl, she quickly established herself as the “Queen of Pop.” Known for constantly reinventing her image and sound, Madonna pushed the boundaries of music, fashion, and social norms.

Her 1989 album Like a Prayer marked a turning point, blending pop with deeper themes of religion, sexuality, and personal empowerment. Over the decades, she has released numerous chart-topping albums, including Ray of Light, Confessions on a Dance Floor, and Madame X, showcasing her ability to evolve with the times while staying creatively relevant.

Madonna has also made a mark in film, fashion, and business, and is recognized for her boldness and influence on generations of artists. She’s a trailblazer for women in music, openly confronting sexism, ageism, and cultural taboos. With over 300 million records sold worldwide and countless awards, Madonna is not just a music legend—she’s a symbol of reinvention, resilience, and fearless self-expression. Her legacy continues to shape pop culture and challenge the status quo.

U2, for the sheer power and presence of their anthems, is my go to music on stage. For 20 years I hosted a huge conference each year in Istanbul, each year starting with a U2 blockbuster, and ending with a U2 finale to a thousand lighter flames held high.

The Irish rock band formed in Dublin in 1976, featuring Bono (Paul Hewson) on vocals, The Edge (David Evans) on guitar and keyboards, Adam Clayton on bass, and Larry Mullen Jr. on drums. Known for their anthemic sound, spiritual themes, and political engagement, U2 rose to global fame in the 1980s with their breakthrough album The Joshua Tree(1987), which included iconic tracks like With or Without You, Where the Streets Have No Name, and I Still Haven’t Found What I’m Looking For.

Blending post-punk roots with expansive soundscapes, the band became known for their emotionally charged performances and thought-provoking lyrics. Albums like Achtung Baby (1991) and All That You Can’t Leave Behind(2000) showcased their ability to reinvent themselves while maintaining their core identity.

Beyond music, U2 has been deeply involved in activism, particularly through Bono’s efforts to combat poverty, disease, and social injustice, including initiatives like DATA and the ONE Campaign. The band has sold over 170 million records worldwide and won more than 20 Grammy Awards.

U2 remains one of the world’s most enduring and influential bands, continually pushing creative boundaries while using their platform to inspire change and connect people globally.

Dido was prolific in her far to short career. Maybe it’s a little uncool to mention her, but each song was fabulous, and her voice haunting.  Jump into a taxi in New York or Berlin, and you’re sure to hear her even today.

Dido, born Dido Florian Cloud de Bounevialle O’Malley Armstrong on December 25, 1971, in London, is a British singer-songwriter known for her ethereal voice, introspective lyrics, and genre-blending sound that mixes pop, electronica, and folk influences. She rose to international fame with her debut album No Angel (1999), which became one of the best-selling albums of the early 2000s, fueled by hits like Here with Me and Thank You. The latter gained additional fame after being sampled in Eminem’s Stan, introducing Dido to a wider global audience.

Her second album, Life for Rent (2003), was equally successful, featuring tracks like White Flag and Life for Rent, which showcased her signature melancholy melodies and emotional depth. Dido’s music is characterized by its understated elegance, soothing vocals, and honest storytelling, often exploring themes of love, loss, and resilience.

Despite stepping back from the spotlight for periods to focus on family, Dido continued to release critically acclaimed music, including Safe Trip Home (2008), Girl Who Got Away (2013), and Still on My Mind (2019). With millions of albums sold worldwide, Dido remains a quietly influential figure in contemporary music, admired for her authenticity and timeless sound.

Moby‘s electronica has been a soundtrack to my travels in recent years. I travel a lot – every week for work, around the globe. There’s nothing like plugging in a few familiar tunes to escape the boredom of departure lounges and long flights.

Moby, born Richard Melville Hall on September 11, 1965, in Harlem, New York City, is an American musician, producer, DJ, and activist best known for his pioneering role in bringing electronic music to mainstream audiences. Emerging from the underground rave and dance scene in the early 1990s, Moby gained early recognition with tracks like Go, blending house, techno, and ambient sounds.

His breakthrough came with the 1999 album Play, a landmark release that fused electronic beats with vintage blues and gospel samples. Despite initial skepticism, the album became a massive global success, with all of its tracks licensed for film, TV, and commercials—an unprecedented feat at the time. Hits like Porcelain, Natural Blues, and Why Does My Heart Feel So Bad? showcased Moby’s talent for emotional, genre-defying music.

Throughout his career, Moby has released numerous albums spanning styles from punk to downtempo to orchestral. Beyond music, he is a passionate advocate for animal rights, veganism, and environmental causes, often using his platform for activism.

Known for his introspective nature and DIY approach, Moby remains an influential figure in electronic music. His work continues to resonate for its emotional depth, innovation, and message of compassion and social awareness.

Snow Patrol came to fame with their haunting Chasing Cars track. But the best album for me was their Reworked which remixed all of their best songs in hauntingly beautiful ways. They then played Reworked at an incredible Albert Hall concert.

Snow Patrol is a Northern Irish-Scottish alternative rock band formed in 1994 in Dundee, Scotland. The group is best known for their emotionally charged lyrics, atmospheric sound, and anthemic melodies. The core lineup consists of Gary Lightbody (vocals, guitar), Johnny McDaid (guitar, piano), Paul Wilson (bass), and Jonny Quinn (drums). Snow Patrol initially garnered attention with their debut album Songs for Polarbears (1998), but it was their third album, Final Straw(2003), that brought them international success.

Final Straw included hits like Run and Chocolate, both of which became radio staples and propelled the band into the mainstream. Their signature sound, blending indie rock with orchestral arrangements and introspective lyrics, struck a chord with listeners, earning them a dedicated fanbase.

The band continued their success with albums like Eyes Open (2006), which featured the global hit Chasing Cars. The song became one of their most iconic tracks, earning widespread recognition and becoming a staple of TV soundtracks.

Snow Patrol’s music explores themes of love, longing, and loss, often drawing on Lightbody’s introspective and poetic lyricism. With over 16 million albums sold worldwide, Snow Patrol remains one of the defining bands of the 2000s indie rock scene.

Coldplay is, perhaps inevitably, one of my favourite bands today. I love how three student friends can become such a global music writing force. Glastonbury was a highlight, and in particular, that slightly bohemian wonderful song, We Pray.

Coldplay is a British rock band formed in London in 1996, consisting of Chris Martin (vocals, piano), Jonny Buckland (guitar), Guy Berryman (bass), and Will Champion (drums). Known for their soaring melodies, heartfelt lyrics, and stadium-filling sound, Coldplay rose to fame with their debut album Parachutes (2000), featuring the breakthrough single Yellow. The album’s emotional sincerity and atmospheric style quickly won them a devoted global following.

Their follow-up albums, A Rush of Blood to the Head (2002) and X&Y (2005), solidified their status as one of the world’s biggest bands, with hits like Clocks, The Scientist, and Fix You. Over time, Coldplay evolved their sound to incorporate elements of electronic music, pop, and world music, as seen in albums like Viva la Vida or Death and All His Friends(2008), Mylo Xyloto (2011), and Everyday Life (2019).

Coldplay is known for visually stunning, emotionally uplifting live shows, as well as their commitment to sustainability and global issues. Their 2021 album Music of the Spheres continued their exploration of cosmic themes and collaborations, including a hit with BTS. With over 100 million records sold, Coldplay remains one of the most successful and influential bands of the 21st century.

Of course there were so many more. David Bowie is one of them. Another great innovator. Life on Mars was probably my favourite, an opera in 4 minutes. I still remember the way Lourde sang that song after his death as a tribute to him.

Bowie, born David Robert Jones on January 8, 1947, in London, was one of the most influential and innovative artists in modern music history. Known for his constant reinvention, Bowie pushed boundaries in music, fashion, and performance. His career spanned more than five decades, with a chameleonic ability to evolve with the times while maintaining an unmistakable artistic vision.

Bowie’s breakthrough came in 1969 with Space Oddity, but it was his 1972 persona as Ziggy Stardust, an androgynous rock star from outer space, that solidified his place in music history. Over the years, he ventured into genres ranging from glam rock and soul to electronic and industrial, creating landmark albums like The Rise and Fall of Ziggy Stardust and the Spiders from Mars, Young Americans, Low, and Heroes.

Known for his thought-provoking lyrics, experimental soundscapes, and boundary-pushing performances, Bowie influenced countless artists across genres. His iconic tracks, like Life on Mars?, Heroes, Let’s Dance, and Rebel Rebel, remain timeless.

Bowie also ventured into acting, starring in films like The Man Who Fell to Earth and Labyrinth. His final album, Blackstar (2016), released just days before his death, was a haunting and poetic farewell, further cementing his legacy as a true cultural icon.

Lamborghini was a tractor company. Samsung was a grocery store. Lego was a wooden toyshop. Nintendo made playing cards. LG was a facial cream. IKEA was a pen company.

In today’s fast-changing markets, the ability to reinvent yourself can often make the difference between thriving and fading into irrelevance. Reinvention isn’t just a buzzword—it’s a crucial survival strategy that allows companies to evolve in response to shifting market dynamics, changing consumer expectations, and disruptive technologies.

This reinvention can take many forms, from overhauling business models to reimagining a company’s purpose and vision. By embracing reinvention, organisations can chart new courses, seize emerging opportunities, and secure long-term success.

The need for reinvention

Most organisations are unlikely to survive the next 10 years, unless they reinvent themselves. Rapidly emerging technologies, evolving consumer attitudes and behaviours, and increasing competition all drive the need for businesses to adapt.

The average lifespan of companies in the S&P 500 has decreased from 67 years in 1920 to about 15 years today. This trend is expected to continue, with half of the companies in the S&P 500 predicted to be replaced within the next 10 years if current trends continue.

Traditional business models that once guaranteed success may now be insufficient in the face of new challenges. Companies that fail to reinvent themselves risk becoming obsolete. Conversely, those that embrace change can find new growth avenues, strengthen their competitive edge, and build deeper relationships with customers.

Reinvention is a response to this dynamic environment. It goes beyond mere improvement or iteration; it involves rethinking how a company operates, how it connects with customers, and how it delivers value. Reinvention can be intentional and strategic, or it can be a reaction to external pressures—economic shifts, technological advances, or shifts in consumer behaviour—that demand immediate change.

Great examples of reinvention

The business world abounds with stories of reinvention – both start-ups who quickly realise they need to adapt their initial dreams, to well established companies who ride with changing nature of consumers and markets. Instagram was originally called Burbn, enabling users to share their location, typically bars and restaurants. Youtube started as a video dating site called Tune In Hook Up.

The best stories of reinvention are in larger companies. This is where a profound change in thinking is demanded to sustain long-term success. These companies realised that as the world changes, they have to change. Not just in creating new products and services, but in their fundamental purpose, sector, business model, strategy, organisation and culture:

• Nokia: from paper mill to a rubber company to a ship builder, to a telecoms business known for mobile phones and now focuses on network infrastructure.
• IBM: from hardware manufacturer to IT services and consulting firm, including cloud computing, and AI innovations like IBM Watson.
• Alibaba: from B2B e-commerce platform called China Pages into a consumer platform (AliExpress) to entertainment, online grocery (Hema), and healthcare.
• Disney: from animation and film production, into television, theme parks, and streaming platform with brands like Marvel and Star Wars.
• Samsung: from textiles and groceries into consumer electronics like the Galaxy mobile phone series, and one of the largest producers of semiconductors.
• Nintendo: from playing card manufacturer, into an iconic video game company behind franchises like Super Mario and Zelda.
• Grupo Bimbo: from a small Mexican bakery, to the world’s largest bakery products company (incl. Sara Lee and Entenmann’s) and health foods.
• Amazon: from online bookstore into an e-commerce “everything store”, to cloud services (AWS), streaming (Prime Video), and AI-driven logistics.
• Siemens: from electrical engineering and telegraphs, to digital infrastructure healthcare tech (Siemens Healthineers), and energy efficiency solutions.
• Natura: from cosmetics made from natural ingredients in Brazil, to a global portfolio of sustainable brands including Aesop and The Body Shop.
• Slack: from video game company called Tiny Speck with a game called Glitch to become a leading workplace collaboration and productivity tool.
• Tata: from steel and heavy industry, into automotive (eg acquiring Land Rover Jaguar), to hospitality, food and beverage, and a global technology provider.
• Netflix: from DVD rental by mail, into a streaming service and became a major content producer with award-winning original productions, and now gaming.
• Paypal: from online payments for eBay transactions, to a global digital payment platform, including peer-to-peer transfers (via Venmo), credit, and crypto.
• Shopify: from online store for snowboarding equipment, to become an e-commerce platform powering retail businesses worldwide.

Reinventing every aspect of business

Reinvention touches every facet of business: from strategy and business models to culture, leadership and performance. Below, we explore how each of these dimensions is being reimagined by forward-thinking organisations around the world:

Reinventing strategy … from predictive planning to adaptive platforms

Traditional strategic planning—anchored in stability, annual reviews, and five-year roadmaps—has given way to fluid, real-time strategy. In a world of relentless change, strategy must be a living process, where organisations continuously sense shifts in the market and respond fast.

DBS Bank in Singapore exemplifies this shift. Once a staid local bank, DBS has reinvented itself as a tech company with a banking license. Its “GANDALF” strategy (inspired by global tech giants) enables it to evolve its digital platforms, experiment with new ventures, and lead Asia’s fintech revolution. Strategic agility is now central, with teams empowered to pilot and scale ideas rapidly, aligned to customer needs and ecosystem opportunities.

Reinventing innovation … from R&D Labs to open ecosystems

Innovation can no longer be a siloed department—it must be embedded across the organisation and expanded into networks and ecosystems. The best innovators now blend human creativity with AI-powered insights, internal capabilities with external partnerships.

GitLab, a DevOps company born remotely, thrives by enabling distributed, transparent, and continuous innovation. Meanwhile, DeepMind, based in the UK, reimagines innovation through AI to solve complex problems—from protein folding to energy optimisation. The key is dynamic learning and collective intelligence.

Reinventing business models … from pipelines to platforms

The shift from ownership to access, products to services, and control to collaboration is redefining business models. Traditional linear value chains are giving way to ecosystem thinking and platform dynamics.

Shopify, a Canadian e-commerce company, didn’t just build a tool for online stores—it built a global platform where millions of merchants, developers, and partners co-create value. Its business model scales through network effects, embedded services, and third-party integrations. Similarly, Tesla disrupted the auto industry by integrating energy, software, and services into a vertically integrated platform model.

Reinventing brands … from identity to activism

A brand today is no longer just a logo or marketing message—it’s a vehicle for values, a social actor, and a lived experience. Customers expect brands to take a stand on societal and environmental issues, and deliver authentic value in every interaction.

Patagonia has redefined what it means to be a purpose-driven brand. From suing the US government over public lands to giving away ownership to fight climate change, the brand leads with bold actions. In South Korea, Amorepacificrepositions beauty as wellness and sustainability, aligning product innovation and brand storytelling with ecological responsibility.

Reinventing experiences … from transactions to transformations

Customers today don’t just buy products—they buy experiences, outcomes, and shared identities. Experience is the new differentiator. Reinvention means designing every touchpoint around the customer’s life—not the company’s processes.

Disney has masterfully reinvented its customer experience through Disney+, blending content, data, and personalization across digital and physical worlds. On Running, the Swiss sportswear brand, combines tech-infused shoes, sustainability stories, and community experiences to offer more than athletic gear—it sells a performance lifestyle with purpose.

Reinventing organisations … from hierarchies to networks

Rigid hierarchies and departmental silos stifle agility and innovation. The new organisation is a living system—flat, cross-functional, self-organising. It thrives on speed, fluidity, and empowered teams.

Haier in China has dismantled its traditional corporate hierarchy to become a “microenterprise” ecosystem—over 4,000 autonomous teams run as mini start-ups within the larger group. This radical decentralisation fosters entrepreneurship, responsiveness, and accountability at scale. In Europe, Spotify introduced “squads” and “tribes” to scale agile work structures globally.

Reinventing culture … from control to creativity

Culture is no longer a background issue—it’s the front line of transformation. Today’s high-performing cultures value experimentation, inclusivity, resilience, and purpose. Reinventing culture means building psychological safety, growth mindsets, and the freedom to challenge.

Netflix famously champions a culture of “freedom and responsibility.” Employees are trusted to act in the company’s best interest and empowered to make bold decisions. Unilever, meanwhile, embeds purpose at the core of its culture, training thousands of “purpose ambassadors” and linking employee engagement to social impact.

Reinventing leadership … from command to co-creation

The role of the leader is evolving—from visionary and controller to coach and catalyst. In volatile times, the most effective leaders are those who inspire, listen, learn fast, and lead through shared purpose.

Satya Nadella’s transformation of Microsoft is one of the clearest examples of leadership reinvention. He shifted the culture from know-it-all to learn-it-all, prioritised empathy and curiosity, and opened the company to partnerships and openness. In Africa, Phuthi Mahanyele-Dabengwa, CEO of Naspers South Africa, champions inclusive leadership, digital empowerment, and long-term innovation for impact.

Reinventing performance … from profit to progress

Finally, the definition of business success is shifting. Performance is no longer measured solely by short-term financial results, but by broader metrics of long-term value—social, environmental, and economic. The shift to stakeholder capitalism is redefining what great looks like.

Danone became the first listed company to adopt “Entreprise à Mission” status in France, embedding social and environmental goals into its legal structure. It tracks health, sustainability, and trust alongside revenue and margins. Meanwhile, Schneider Electric ranks as one of the world’s most sustainable companies, linking executive compensation to ESG outcomes.

Reinvention … as a Continuous Capability

What unites these examples is not a one-time pivot, but an ongoing capacity to reinvent. Reinvention is not a project—it’s a mindset, a muscle, and a method. It requires ambidexterity: the ability to exploit today while exploring tomorrow. It means building systems that sense and respond to change, and cultures that embrace uncertainty as a source of opportunity.

From Indian tech giants like Reliance Jio, creating a digital lifestyle ecosystem, to Nordic innovators like IKEA, rethinking circularity and low-carbon living, the future belongs to the reinventors—those willing to challenge themselves before the market does.

As Peter Drucker once said, “The greatest danger in times of turbulence is not the turbulence—it is to act with yesterday’s logic.” Reinvention is the antidote to irrelevance. In a world of relentless change, the only sustainable strategy is to stay in motion.

Business impact of reinvention

Reinventing a company can initially be about survival, but it is also about profitable growth, and also having a broader net positive impact on the environment and society. The impact of reinvention varies depending on the company, the industry, and the strategies adopted, but several studies and real-world examples show that companies can see significant benefits from transformation efforts. Below are some key statistics and examples of how reinvention can impact financial performance:

Companies that have successfully executed digital transformations can experience up to a 20% improvement in cash flow and 10-15% revenue growth on average. Additionally, they report a 30-50% reduction in costs due to efficiency improvements and better customer experiences. (McKinsey, 2022). Since embracing the Azure cloud platform, Microsoft’s cloud revenue surged. In Q2 2021, Azure grew by 50% year-over-year, helping Microsoft’s total revenue increase by 17%, and net income grew by 33%. By focusing on cloud computing, Microsoft transformed from a traditional software company into a dominant player in cloud services, with Azure contributing nearly 30% of its total revenue.

Companies that complete successful transformations outperform the market by 3x over a period of five years. Bain also found that about 70% of transformations fail, meaning that successful reinvention can produce outsized returns for companies that get it right. (Bain 2018). Between 2012 and 2022, Netflix’s market value increased from $8.5 billion to over $200 billion, reflecting a 25x increase in value. Its subscriber base grew from 23 million in 2011 to over 230 million in 2022. Revenue grew from $3.2 billion in 2012 to $31.6 billion in 2022, with net income growing from $226 million to $4.5 billion in that time.

Companies that embrace sustainability found that those with a focus on environmental, social, and governance (ESG) goals have outperformed the market by 3-6% annually over a 10-year period. These companies also see higher employee satisfaction and brand loyalty (HBR 2019). After acquiring The Body Shop in 2017 and Aesop in 2012, Natura’s revenue grew by 45% between 2017 and 2020, and the company became a leader in eco-friendly products. Natura’s focus on sustainability and natural ingredients has also led to higher customer loyalty and brand equity, resulting in strong market share in Latin America and globally.

Companies using data analytics to improve operations and customer experience are 5x more likely to make faster decisions and 3x more likely to achieve above-average profitability compared to their peers. Inditex, revolutionized the retail fashion industry by using real-time data analytics to quickly adjust inventory and respond to customer preferences. By integrating big data into its supply chain and production processes, Zara reduced inventory waste, shortened lead times, and improved profit margins. As a result, Zara has maintained high same-store sales growth and profitability. The company has grown from $10 billion in revenue in 2002 to over $32 billion in 2022, with operating profit margins consistently above 10%.

Leading the revolution 

While reinvention can yield enormous rewards, it is not without its challenges. Companies must be willing to take risks, confront failure, and often make tough decisions about the direction of their business. Reinvention may require major investments in research and development, technology, or talent acquisition. Additionally, the need to balance short-term performance with long-term vision can be a difficult tightrope to walk.

One of the biggest challenges of reinvention is overcoming internal resistance to change. Employees and leaders alike may be attached to the company’s legacy practices and products. For successful reinvention, a company must foster a culture of innovation and openness to new ideas, even if they challenge the status quo.

 Reinvention is a complex, multifaceted process that requires bold thinking, creativity, and leadership. Companies that successfully reinvent themselves are able to navigate changing market conditions, anticipate future trends, and build deeper connections with their customers. Whether it’s through redefining a business model, refreshing a brand, or embracing new technologies, reinvention is a key to enduring success in today’s fast-paced, ever-evolving business environment.

As we look to the future, businesses that are committed to reinvention will continue to be the ones that thrive—those that can reinvent their products, their organizations, and their leadership will set the stage for the next era of innovation and growth. Reinvention is not a one-time event; it is an ongoing process that requires continuous adaptation, learning, and forward thinking. It is the hallmark of resilient, forward-thinking companies that refuse to rest on their laurels and instead embrace the constant change that defines the modern business world.

Building a faster and more entrepreneurial organization to succeed in fast-changing markets is a multifaceted challenge that requires a comprehensive approach. Here’s a guide that draws from academic models and lessons learned from successful companies to help you on this journey:

10 ways to think and act like an entrepreneur

The pace of change in today’s markets is unprecedented. Technology advancements, globalization, and shifting consumer preferences mean that businesses must be agile and innovative to stay competitive. As a business leader, fostering an entrepreneurial mindset within your organization can drive creativity, quick decision-making, and resilience.

1. Customer inspiration

Start with a customer-centric approach that ensures that the organisation remains aligned with rapidly changing markets. It also embraces a problem solving approach, rather than just selling products. This involves:

• Understanding Customers: Continuous deep, formal and informal ways to gain more insight.
• Delivering Value: Creating products and services that meet customer needs and exceed their expectations.
• Building Relationships: Developing strong relationships with customers to enhance loyalty and retention.

Apple’s customer-centric approach is evident in its product design, retail experience, and customer support. By prioritising customer needs and delivering exceptional value, Apple has built a loyal customer base and a strong brand.

2. Founder spirit

Have a founder mindset, even in a large corporation. Not just the boss, everyone. An entrepreneurial culture encourages employees to take risks, think creatively, and act like owners. This culture can be cultivated through:

• Empowerment and Autonomy: Giving employees the freedom to make decisions and pursue innovative ideas.
• Rewarding Innovation: Implementing incentive systems that reward creativity and successful risk-taking.
• Learning from Failure: Encouraging a mindset that views failures as opportunities for learning and growth.

Google’s “20% time” policy, which allows employees to spend 20% of their time on projects of their choosing, has led to the development of successful products like Gmail and Google News. This policy fosters a culture of innovation and entrepreneurial thinking.

3. Technology enablers

Technology plays a crucial role in enabling agility and fostering an entrepreneurial spirit. By embracing digital transformation, organizations can streamline processes, enhance decision-making, and create new value propositions.

• Cloud Computing: Facilitates scalability and flexibility.
• Data Analytics: Provides insights for informed decision-making.
• Automation: Streamlines repetitive tasks, freeing up employees to focus on higher-value activities.

Netflix’s transition from a DVD rental service to a streaming giant was driven by its ability to leverage technology. By harnessing data analytics, Netflix offers personalized content recommendations, enhancing customer satisfaction and retention.

4. Work agility

Agility refers to the ability of an organisation to rapidly adapt to market changes. Anticipating change with more foresight, responding to change with speed. This concept is supported by various academic models:

• The Dynamic Capabilities Framework (Teece, Pisano, and Shuen, 1997) emphasizes the importance of an organization’s ability to integrate, build, and reconfigure internal and external competencies to address rapidly changing environments.
• The Lean Startup Methodology (Ries, 2011) advocates for a build-measure-learn approach, emphasizing continuous innovation and customer feedback loops.

Amazon’s ability to constantly innovate and adapt to market changes is a testament to its agility. By fostering a culture that encourages experimentation and rapid iteration, Amazon has successfully entered and dominated multiple markets, from e-commerce to cloud computing.

5. Fast teaming

Agile methodologies, originally developed for software development, can be applied across the organisation to enhance responsiveness and collaboration. But the real point is teams – small, fast, cross-functional, experimental teams:

• Iterative Development: Breaking projects into small, manageable iterations.
• Cross-Functional Teams: Encouraging collaboration among employees with diverse skill sets.
• Continuous Feedback: Regularly soliciting feedback to make improvements.

Spotify uses the “Spotify Model,” a framework that emphasizes squad autonomy, tribes, and chapters. This approach enables Spotify to innovate rapidly and respond to market changes efficiently.

6. Flat structure

An organization’s structure significantly impacts its ability to be agile and entrepreneurial. Consider the following strategies:

• Flat org: Reducing layers of management to speed up decision-making.
• Fluid work: Forming small, cross-functional teams focused on specific projects.
• Work together: Promoting open communication and collaboration across departments.

Zappos adopted a holacracy, a decentralized management system that replaces traditional hierarchies with self-organizing teams. This approach has empowered employees and fostered a more agile and innovative culture.

7. Growth mindset

Successfully navigating fast-changing markets requires effective change management. This involves:

• Communicating Vision and Strategy: Clearly articulating the organization’s vision and strategy to all employees.
• Engaging Employees: Involving employees in the change process to gain their buy-in and commitment.
• Providing Training and Support: Offering training and resources to help employees adapt to new ways of working.

Under CEO Satya Nadella’s leadership, Microsoft underwent a significant cultural transformation. By fostering a growth mindset, emphasizing collaboration, and embracing change, Microsoft revitalized its innovation capabilities and market position.

8. Ecosystem building

Collaborating with external partners can enhance an organization’s agility and entrepreneurial capabilities. Strategic partnerships and ecosystem building can provide access to new technologies, markets, and expertise.

• Partners: Let go of the all mindset that you need to own or do everything yourself.
• Open Innovation: Collaborating with external partners to drive innovation.
• Ecosystem Building: Creating a network of partners to co-create value, win-win.

Apple’s success is partly due to its extensive ecosystem of partners, including app developers, hardware suppliers, and service providers. This ecosystem enables Apple to innovate continuously and deliver integrated solutions.

9. Inspiring leadership

Effective leadership is crucial for building a faster and more entrepreneurial organization. Leaders should:

• Inspire and Motivate: Articulate a compelling vision that inspires and motivates employees.
• Lead by Example: Demonstrate the desired behaviors and values.
• Encourage Risk-Taking: Support employees in taking calculated risks and experimenting with new ideas.

Elon Musk’s visionary leadership has been instrumental in Tesla’s success. By setting ambitious goals and fostering a culture of innovation, Musk has driven Tesla to become a leader in electric vehicles and renewable energy.

10.  Energising progress

Investing in employee learning and development is essential for fostering an entrepreneurial culture and staying competitive in fast-changing markets. Key strategies include:

• Continuous Learning: Encouraging employees to continuously acquire new skills and knowledge.
• Mentorship Programs: Pairing employees with mentors to provide guidance and support.
• Innovation Training: Offering training programs focused on creativity, problem-solving, and innovation.

Adobe’s “Kickbox” program provides employees with a toolkit for innovation, including a prepaid credit card to fund their projects. This program encourages employees to experiment and develop new ideas, fostering a culture of innovation.

Building a faster, more entrepreneurial organization to succeed in fast-changing markets requires a comprehensive and multifaceted approach. By embracing agility, fostering an entrepreneurial culture, leveraging technology, implementing agile methodologies, enhancing organizational structure, embracing change management, forming strategic partnerships, providing effective leadership, investing in learning and development, and prioritizing customer-centricity, business leaders can position their organizations for long-term success.

Incorporating lessons from academic models and successful companies, these strategies can help you navigate the complexities of today’s markets and drive sustainable growth. Remember, the journey towards building an agile and entrepreneurial organization is ongoing, requiring continuous learning, adaptation, and innovation.

China is becoming the world’s leading technological innovator, and now dominates industries from clean energy to electric mobility. It outspends every other nation on R&D, and files around 70% of the world’s patents, including 60% of those for AI. It makes 65% of the world’s EVs (almost all for domestic sales), and 74% of the world’s lithium batteries.

Over the last decade, companies like Alibaba and Tencent opened the world’s eyes to the scale of Chinese companies, and their potential domestic markets. Yet Chinese products were initially seen as low-cost copycats.

Now a new generation of companies are leading in quality and innovation too.  Companies like BYD and Nio, Longi and CATL, are now seen as global leaders in electric mobility and clean energy. Shein and Temu have disrupted the world with ultra fast fashion. Bytedance is the parent company of TikTok, that drives the social lives of GenZ around the world.

Beyond tech, Kweichou Moutei, for example, is now the world’s most valuable drinks company, illustrating the rise of the world’s largest consumer market, now with discerning tastes and money to spend.

• Alibaba: from Jack Ma to connecting the world’s businesses
• BYD: Build Your Dreams, the world’s leading EV company
• Bytedance: Zhang Yimin and the rise of social media giant TikTok
• Haier: rendanheyi, the concept behind the world’s home appliances leader
• Huawei: building an intelligent world, through devices and networks
• Kweichou: the world’s most valuable drinks company
• Nio: building a luxury car brand beyond cars, for a joyful lifestyle
• Oppo making tech friendly with smiley faces and human touch
• Shein: the rise of the world’s ultra fast fashion platforms, Shein and Temu
• Xiaomi: Lei Jun’s tech innovator from MiPhones to the SU7

China’s economy may appear to faltered in recent years, China has made substantial strides in revitalizing its economy in recent years, particularly through the promotion and development of high-tech industries and clean energy sectors. These emerging fields are central to the nation’s economic transformation, as China aims to shift from being the world’s factory to a global leader in innovation, technology, and sustainability.

Through a combination of state-driven policies, significant investments in research and development, and an increasingly dynamic private sector, China is laying the groundwork for a more sustainable, high-tech economy that will shape the future of global business.

A new generation of Chinese companies has been at the forefront of this transition. These firms are excelling in fields such as artificial intelligence (AI), electric vehicles (EVs), renewable energy technologies, and semiconductors. Their rapid growth and ability to innovate are challenging established players from Silicon Valley, Europe, and other advanced economies. Not only are these companies transforming China’s economic landscape, but they are also positioning the country as a dominant player in the global business environment.

Electric Vehicles: Leading the Charge

The electric vehicle (EV) sector is one of the most prominent examples of China’s economic revitalization. Companies such as BYD, Nio, and XPeng Motors have emerged as global leaders in EV technology, surpassing their Western counterparts in several key areas.

• BYD: Founded in 1995, BYD (Build Your Dreams) has evolved from a battery maker into one of the world’s largest manufacturers of electric vehicles and batteries. With its vertical integration model, BYD controls key elements of its supply chain, including the production of batteries, electric drivetrains, and vehicle assembly. In 2023, BYD became the world’s largest EV maker, surpassing Tesla in sales volume for the first time. The company is also a leader in battery technology, particularly in its development of iron-phosphate batteries, which offer advantages in safety, cost, and performance over traditional lithium-ion batteries.
• Nio: Nio is another key player that has taken the global EV market by storm. The company is known for its premium electric SUVs and sedans and has focused heavily on the user experience, offering features like swappable batteries, which allow drivers to replace a depleted battery with a fully charged one in minutes at dedicated stations. NIO’s focus on autonomous driving technology and its cutting-edge AI-powered in-car systems have given it a significant edge in the growing premium EV market.
• XPeng Motors: XPeng is a major competitor in China’s EV market, known for its smart EVs that emphasize AI, autonomous driving, and connectivity. The company’s focus on software integration, including its proprietary XPILOT autonomous driving system, allows its vehicles to offer a level of automation and intelligence on par with Tesla’s Autopilot. In addition, XPeng’s aggressive push into international markets—starting with Europe—shows its ambition to become a global leader in EV technology.

These companies benefit from favorable government policies, including subsidies for EV purchases and investments in charging infrastructure. Moreover, they are poised to dominate the global EV market as the world transitions toward sustainable transportation.

Clean Energy: A Green Revolution

China is also making major strides in renewable energy, particularly solar and wind power. The country has become the world’s largest producer of solar panels and is rapidly expanding its wind and hydropower capacity. In addition, China is investing heavily in energy storage technology to support the transition to a clean energy future.

• LONGi Green Energy: As the world’s largest manufacturer of solar panels, LONGi Green Energy is a key player in China’s renewable energy push. The company is a global leader in the production of high-efficiency monocrystalline silicon solar cells and modules. LONGi’s commitment to research and development has allowed it to stay ahead of competitors by continuously improving the efficiency and cost-effectiveness of its solar products. The company has also been expanding its global footprint, with operations in markets such as India, the U.S., and Europe.
• Goldwind: Another notable company is Goldwind, one of the world’s largest manufacturers of wind turbines. Goldwind has a significant presence in both domestic and international wind energy markets. Its technological innovations, such as advanced turbine designs and smart wind power solutions, have enabled the company to lower the cost of wind energy generation and improve efficiency. With growing demand for clean energy, Goldwind is well-positioned to continue its leadership in the global wind power market.
• CATL (Contemporary Amperex Technology Co. Limited): China’s dominance in clean energy extends beyond generation to storage solutions. CATL is a world leader in lithium-ion batteries and energy storage systems. The company supplies batteries for electric vehicles and renewable energy projects, including solar and wind farms, ensuring that clean energy can be efficiently stored and utilized. CATL’s cutting-edge battery technology, including its development of solid-state batteries, positions it at the forefront of the clean energy revolution. As the global demand for energy storage solutions continues to grow, CATL’s role in shaping the future of energy is increasingly critical.

AI and Semiconductor Industry

In addition to clean energy, China is also prioritizing technological innovation in fields such as artificial intelligence (AI) and semiconductors, which are essential for the future of business. AI is transforming industries ranging from manufacturing to healthcare, and China’s leadership in AI development is powered by companies like Baidu, Tencent, and SenseTime.

• Baidu: Known as the “Google of China,” Baidu is a leader in AI research, particularly in natural language processing, autonomous driving, and machine learning. Baidu’s Apollo project is one of the world’s most advanced autonomous driving platforms, and its AI capabilities are now being integrated into a range of applications, from healthcare diagnostics to smart cities.
• Tencent: Tencent, primarily known for its social media and gaming platforms, is also making significant strides in AI and cloud computing. The company’s AI solutions are widely used in various sectors, including finance, e-commerce, and healthcare. Tencent is developing AI-driven platforms that optimize business processes, improve customer experiences, and create new revenue streams for enterprises.
• SenseTime: As one of the world’s leading AI startups, SenseTime focuses on computer vision and deep learning. Its technologies are used in areas such as facial recognition, security, and healthcare. The company’s AI-powered solutions have become integral to China’s smart city initiatives, enhancing public safety, traffic management, and urban planning.

Meanwhile, China’s semiconductor sector, led by companies like SMIC (Semiconductor Manufacturing International Corporation), is also gaining ground. Although still behind global leaders like TSMC and Intel, China’s semiconductor industry is growing rapidly as the country works to reduce its dependence on foreign chipmakers.

Global Impact and Future Outlook

China’s high-tech and clean energy companies are not only revitalizing the domestic economy but also reshaping global industries. By producing cutting-edge products, driving down costs, and investing in next-generation technologies, these companies are setting the stage for a future where China plays a central role in the global economy.

The government’s “Made in China 2025” initiative and its commitment to “green development” are key factors in this transformation. Through state-led investments in infrastructure, education, and R&D, China has created an environment where innovation can thrive. Moreover, the nation’s commitment to achieving carbon neutrality by 2060, coupled with substantial investments in renewable energy and green technologies, positions China to lead the global transition to a low-carbon future.

As these companies continue to scale and innovate, they will likely shape the future of business, not just in China, but globally. They are setting the standard for the next generation of high-tech industries and clean energy solutions, driving both economic growth and sustainable development. The rise of these companies represents a paradigm shift in global business, one that favors technological prowess, environmental sustainability, and digital transformation—key factors that will define the future of the global economy.

Rapidly shifting consumer behaviour and rampant technological revolution are causing a transformation in marketing. How you market has become as significant as what you say, and what you sell.

The new future of marketing

AI is a transformative force in marketing. But not the only one.

From predictive analytics to accelerated innovation, automated processes and hyper personalised communication, ambient intelligence and enhanced experiences, AI rightly drives the thinking of every CMO. Agenic AI, where the AI operates autonomously, will accelerate rapidly, harvesting immense data and iterative knowledge.

Digital, and particularly social, platforms are transforming influence and trust, loyalty and reputation. Who do we trust in this crazy world? Who influences us most? The answer is changing rapidly. Not companies, and increasingly not those so-called influencers either.

Tech will proliferate. From voice-activated devices that now rival SEO, like Alexa and Siri, through to visual search tool, like Lens. AR/VR will blur physical and digital as people seek to immerse themselves physically in a virtual world, although the metaverse-hyped vision is not what it was. Other tech, like blockchain brings transparency and security, speed and ease, making experiences more decentralised and local.

Forget the ad campaign

All of this in real time. Forget the old ideas of planning campaigns for the year ahead, usually more for the convenience of driving sales than satisfying consumers. Forget the old ideas of competitive differentiation as king, distinguishing between different consumers matters much more. Stop trying to do the old things, that don’t work anymore.

Too many marketers are still obsessed with ads. Worldwide ad spending grew nearly 10% in 2024, for a total of $992 billion.

Firstly, marketing is about much more than ads, particularly in a world where  retention and growth typically matter more than acquisition. Second people just dont see the ads like before. GenZ dont even own a TV, they watch movies on Netflix and get their news from TikTok. And GenY have time shifted away from terrestrial ad-driven TV, to on-demand viewing.

Live streaming and realtime ads, dynamic pricing, and instant gratification. Intelligent and automated. ChatGPT and Claude. Perhaps Google. But also beyond the sale, rethinking how to support how products are used, performance enhanced, collaboration enabled, impact amplified.

• Next is Now: The future, unfolding right now
• Megatrends: Riding the superhighways to the future
• Lead the future: Leading with curiosity, creativity and courage
• Most Contagious 2024: Great recap of the best recent marketing
• Cannes Lions Winners 2024: Insights from the leading campaigns 
• A to Z Trend Kaleidoscope 2025: making sense of the 25 best trend reports

While it would be easy to assume marketing is all about analytics and AI algorithms, digital and social platforms, it’s ultimately about customers – consumers, clients – real people, human beings with emotions and aspirations. The challenge for marketers – in today’s highly complex and competitive, changing and uncertain markets – is how to embrace the tech capabilities to engage and influence people in relevant and meaningful ways.

Same rules, new tools

Time to think differently. But as always, marketing starts with consumers. Real people.

It’s easy to run away with the shiny new tech, and the new business models and experiences that tech enables. Marketing is still about human beings, attitudes and emotions, hopes and fears, dreams and aspirations, experiences and impacts.

As the tech accelerates, the best brands will become more consumer centric, rather than obsessed with tech, or even with the old idea of being the descriptor of companies and products.

Brands and consumers will become more collaborative, marketing more two-way, more symbiotic. And as people trust each other more than any organisation, collaboration between consumers will drive brands. Communal, tribal, enabling people to achieve more. And also authentic, responsible, and with more impact. Think Strava not Nike. Think Vinted not H&M.

Consumers, of course, are facing many external stresses – from financial pressures to environmental crisis, the changing global political landscape and economic and future uncertainty. As a result, they are choosing to take more control of their lives, reconsidering priorities and aspirations, who they trust and believe, and they are evaluating brands more carefully. Brands themselves are responding, recognising that they need to be more, do more, and enable more.

Theme 1: Brands with trusted intelligence … digital and data, AI with authenticity

AI already plays a major role in most marketing strategies. According to Statista, the market value of AI, which was $93.53 billion in 2021 is expected to hit $190.61 billion in 2025. AI-powered tools like ChatGPT and Claude will continue to enable hyper-personalisation at scale, allowing marketers to tailor content, product recommendations, and customer experiences with unprecedented accuracy. Machine learning algorithms will analyze vast amounts of data to predict consumer behavior, optimize ad spending, and automate complex marketing tasks. This AI-first approach will not only improve efficiency but also enhance creativity, as AI assistants and tools help marketers generate ideas and content that resonate with their target audiences.

Yet as tech intensifies, and AI multiplies, reshaping our everyday lives ever more profoundly, people question what and who they trust, and seek new balances in how they live physically in a digital world.

Consumers want to break free from the monotony of over-programmed lives. The ability of an algorithm to curate personalised content was once its most distinctive feature. Now, its ubiquity contributes to a feeling of soulless,  bland content. The advancement of AI further contributes to this, with much AI- generated content lacking in originality and producing oddly similar outputs.

Theme 2: Brands as consumer curators … social and personal, content and influence

More than 5 billion people worldwide currently use social media, around 65% of the global population.

The power of authentic, user-generated content can’t be understated. Coca Cola, that icon of marketing practice, said themselves that brand building, and marketing communications as an enabler, was no longer about what they said themselves, but what consumers said about them to each other. The brand’s role becomes that of curator, and communication becomes liquid and linked, helping consumers connect messages and content.

As consumers continue to value peer recommendations over traditional advertising, brands will increasingly rely on UGC to build trust and engagement.  With the help of advanced AI tools, marketers will be able to identify and curate the most impactful user-created content across various platforms. With this, more brands will likely develop new strategies to encourage and incentivise high-quality UGC, turning their customers into active brand ambassadors.

Online influencers have reshaped consumer habits, but their growth is slowing, increasingly seen as less real and less trusted. Instead people trust their friends, people most like them. Word of mouth on social media platforms boosting sales for businesses.

Other tools will further enhance this curated capability – helping consumers to make sense of change, innovation and often bewildering choice.  For example, the shift to voice and visual search and engagement. Augmented Reality enables consumers to explore new products and services in context – LOreal pioneered the able to try cosmetics virtually before you buy, IKEA to imagine your newly furnished home with a swipe of your phone.  AI then adds to this in sourcing and recommending the best options.

Theme 3: Brands as platforms for good … physical and digital, ecosystems and enablement

In 2025 and in the years that follow, you can expect social media platforms to evolve into comprehensive ecosystems. Channels like Facebook or Instagram are already primary gateways to the internet for many users. As of 2023, there are over 5 billion social media users across the globe, and this count is likely to increase every year.

In the future, these “super apps” will integrate e-commerce, entertainment, news, and communication services, making them central to consumers’ daily digital experiences. Marketers will need to master a variety of content formats (short-form video, stories, live streams, interactive posts) to maintain visibility across different sections of these super apps.

Personal wellness has been a growth agenda, accelerated by Covid. Not just health, food and drink, but in fashion, in travel, and much more too. This links closely to sustainability, which slowly but crucially becomes an important factor in the majority of purchase decisions. And sustainability is not just environmental, its social too, which leads to the importance of community, digital and physical, and locality.

More generally, brands will work together to solve the bigger problems, or meet the bigger aspirations of consumers. Ecosystems emerge around bigger contexts, for example from living locally to healthier lives, bringing together the brands and the products and services which enable them to achieve more in a more personal, relevant, joined up way.

In today’s tech-intensive world, it’s easy to get carried away with VR headsets and AI generated visuals. Marketing has never simply been about awareness. Marketing is the demand-generated, value-creating engine of the enterprise. And today, while its commercial role in driving profitable growth is undiminished, the best marketing has even more impact – on people’s lives, enabling them to achieve more than they ever imagined – and with more positive value for society too.

Marketing demands more ingenuity, to deliver more impact.

Ok, so lets break these 3 themes down into 6 more practical actions for marketers in 2025:

Action 1: Build a brands and propositions with more purpose, to create more impact

2025 marketing will not just be about selling products or services. It will be about making a positive impact.

Sustainable and purpose-driven marketing will continue to be key trends. Businesses that align with social causes and promote sustainability can resonate with consumers. Consumers continue to be more conscious of their buying decisions. Millennials and Gen Z are especially more conscious of their buying decisions than previous generations. They prioritize brands that align with their values and support the causes they believe in. These younger generations are more aware of their purchases’ social, environmental, and ethical implications. A Nielsen study found that 73% of Millennials are willing to spend more on sustainable products.

These consumers actively seek sustainable, eco-friendly, and socially responsible products and services. Millennial and Gen Z consumers want to make a positive impact with their choices, and they expect businesses to do the same. This shift in consumer behavior has prompted businesses to adopt sustainable and purpose-driven marketing strategies to attract and retain these conscious buyers.

Sustainable marketing involves promoting products or services that are environmentally friendly. It also involves implementing eco-friendly practices in business operations. Purpose-driven marketing, on the other hand, is about aligning with social causes. It is about making a positive impact beyond the business. Businesses can support causes that align with their brand values. They can donate a portion of their profits, volunteer, or advocate for change. This can help to build brand trust and loyalty. Undoubtedly, sustainable and purpose-driven marketing will be key trends in 2025.

Action 2: Content atomisation means being more topical, focused and relevant

In 2025 content atomisation will be a pivotal strategy that will redefine how brands engage with their audiences. In 2025, the right content marketing strategies will prioritize strategic precision over volume, ensuring every piece of content serves a clear purpose in your customer’s journey. Content Atomization involves breaking down long-form content, such as whitepapers and webinars, into smaller, easily digestible pieces—think social media snippets, infographics, and short videos. This trend not only caters to the decreasing attention spans of consumers but also maximizes the value of existing content by enabling brands to reach a broader audience across various platforms.

Incorporating content atomization into marketing strategies for 2025 will require brands to rethink their content creation and distribution processes. By analyzing their most successful long-form content, marketers can identify key insights and topics that resonate with their audience, allowing for the development of targeted micro-content. This method not only helps maintain engagement across different channels but also enhances brand visibility, as bite-sized content is more likely to be shared and interacted with on social media.

Content atomization allows for more personalized marketing. By tailoring micro-content to specific segments of the audience, brands can foster deeper connections and drive higher conversion rates. In 2025, marketers who embrace this trend will be better equipped to adapt to the dynamic digital landscape, ensuring their content remains relevant and impactful in an increasingly crowded market.

Action 3: The best content is created by customers, user generated

User-generated content (UGC) is set to be a key marketing trend in 2025, significantly influencing how brands engage with their audiences. As consumers become increasingly discerning and seek authenticity, UGC offers a powerful way for brands to connect with their customers on a deeper level. By incorporating real customer stories, reviews, and testimonials into their marketing strategies, brands can foster trust and build a sense of community around their products or services.

In 2025, brands can leverage UGC by actively encouraging their customers to share their experiences through social media, contests, or dedicated campaigns. This can include creating hashtags that promote user contributions or featuring customer-generated content in advertising campaigns. By showcasing authentic experiences, brands not only enhance their credibility but also create a sense of belonging among their audience, making customers feel valued and heard.

To effectively implement UGC in their 2025 marketing plans, brands should prioritize platforms where their target audience is most active and engaged. This involves curating content that resonates with their brand identity while encouraging diverse perspectives. Additionally, brands should consider investing in tools and technologies that streamline the collection and analysis of UGC, ensuring that they can utilize this valuable content to refine their messaging and enhance their overall marketing strategies. Embracing UGC will be essential for brands looking to thrive in the evolving landscape of consumer expectations and preferences.

Action 4: Focus the power of AI on delivering real personalised experiences

In 2025, AI and ML will play a pivotal role in personalising customer experiences. They will help businesses better understand customers, predict customer needs, and offer tailored customer solutions. AI can analyze vast amounts of data quickly and accurately. It can identify patterns and trends that humans might miss. This allows businesses to effectively segment their audience and target customers, and prospects, with personalized messages. ML, on the other hand, learns from data. It improves its predictions over time, making it a powerful tool for personalization.

For instance, ML can analyze a customer’s browsing history, purchase behavior, and social media interactions. It can then predict what products or services the customer might be interested in. This level of personalization can significantly enhance the customer experience. It can make customers feel valued and understood, increasing loyalty and engagement.

Coca-Cola uses AI-powered chatbots to interact with customers on various messaging platforms. These chatbots leverage natural language processing and machine learning algorithms to understand customer inquiries and provide tailored responses. By deploying chatbots on platforms such as Facebook Messenger, Coca-Cola can engage with customers in real time, answer their questions, and even recommend personalized products or promotions based on their preferences and purchase history.

Additionally, Coca-Cola uses AI algorithms to analyze customer data and behavior. By tracking consumer trends, preferences, and social media interactions, the company can gain valuable insights into customer behavior and preferences, enabling it to create targeted marketing campaigns and product offerings.

AI marketing technology also influences Coca-Cola’s advertising and content creation. The company can analyze vast amounts of data through AI-powered algorithms to identify demographic trends, consumer sentiments, and optimal advertising placements. This allows Coca-Cola to deliver highly targeted and relevant advertisements to its audience, increasing the effectiveness of its marketing efforts.

Coca-Cola’s implementation of AI in its marketing strategies demonstrates how AI technology can optimize customer engagement, personalize marketing messages, and drive better business outcomes in a highly competitive industry.

Action 5: Think VSO rather than SEO, as people search by voice

Voice search is not a new concept. However, its adoption has been accelerating in recent years. With the proliferation of smart speakers and voice assistants, more people are using voice search. They are using it to find information, make purchases, and interact with brands.

In 2025, voice search optimization will be a significant trend in digital marketing. It will have a significant impact on search engine optimization (SEO). Businesses that want to stay ahead must understand this impact and adapt their SEO strategies to incorporate voice search.

Voice search changes the way people search. Instead of typing short, keyword-focused queries, people speak longer, more conversational queries. This means businesses need to optimize their content for long-tail keywords and natural language. They also need to focus on featured snippets, as voice assistants often read these as the top result for a query.

In addition, businesses should consider creating content that answers common questions people may ask through voice search. They must understand the intent behind voice searches and provide relevant, valuable answers.Voice search results are often sourced from featured snippets. These short, direct answers appear at the top of search results.To appear in featured snippets, businesses need to structure their content clearly and concisely.They need to directly answer common questions related to their business or industry. This can increase the chances of voice assistants picking up and reading their content. One way of doing this is to add Frequently Asked Questions to web pages to enable relevant and valuable information to be easily found and sourced by search engines. On top of that, brands should ensure their website is mobile-friendly and has fast loading times.

As more people use voice search on their mobile devices, having a site that is compatible and easy to navigate will improve the user experience and potentially increase conversions. It’s also crucial for businesses to have an accurate and updated Google My Business listing. Voice search prioritizes local results. When people use voice search, they often look for local businesses or services. Therefore, businesses need to optimize their local SEO. Voice assistants often rely on this information to provide local results.

The rise of voice search is a significant marketing trend for 2025. It will change the way people search and interact with brands. Businesses that adapt their SEO strategies to voice search optimization can stay ahead of the competition. They can reach more customers, improve their online visibility, and drive business growth. In the age of voice search, SEO is not just about keywords. It is about understanding and meeting customer needs.

Action 6: Using micro-influencers to engage real people through social marketing

2025 influencer marketing trends will see more brands partnering with smaller influencers. In the past, influencer marketing was dominated by celebrity endorsements and large social media influencers. However, in recent years, there has been a shift towards micro-influencers.

These individuals have smaller followings but higher engagement rates within specific niche communities. Micro-influencers have a more authentic and genuine connection with their followers. They are seen as relatable and trustworthy sources of information and recommendations. This makes them valuable partners for brands looking to reach a targeted audience.

Furthermore, working with micro-influencers is often more cost-effective than traditional influencer marketing strategies. As consumers become savvy about sponsored content, they tend to trust recommendations from micro-influencers more than those from high-profile celebrities or influencers. In fact, a study by Markerly found that as an influencer’s number of followers increases, their engagement rate tends to decrease.

This is because larger influencers often have a more diverse audience, and it becomes harder for them to maintain a personal connection with each follower. On the other hand, micro influencers can engage with their smaller but more dedicated following on a deeper level. They are seen as experts in their niche, and their recommendations hold more weight among their followers.

For brands, partnering with micro-influencers can lead to higher conversion rates and a better return on investment. Additionally, working with micro-influencers allows for more targeted campaigns. This can also be beneficial for smaller businesses with limited budgets, as they can still tap into the power of influencer marketing without breaking the bank.

However, it is vital for brands to carefully select which micro-influencers to work with. They should have strong engagement rates, a genuine interest in the brand’s products or services, and align with the brand’s values and target audience. It is also crucial to set clear goals and expectations for the partnership, whether promoting a productor increasing brand awareness. Collaborations between micro-influencers can include blog posts, videos, contests or other forms of content creation in addition to social media posts.

Micro-influencers are valuable for businesses looking to reach a niche audience and increase brand credibility. By carefully selecting the right influencers, setting clear goals, and utilizing various forms of content creation, brands can see significant returns on their investment in influencer marketing.